Teams | Collaboration | Customer Service | Project Management

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On August 12, the Zendesk team hosted the last delivery of our series 5 steps to get started with self-service - Step 5: Optimize your help center and plan ongoing maintenance. Join us in this Zendesk session, to watch our experts Patty and David guide attendees through advanced strategies for optimizing and maintaining a Help Center as part of a broader self-service series. The focus was on enhancing knowledge base articles with multimedia, managing content efficiently using article lists and context panels, and leveraging enterprise features like team publishing and article verification.

Learn how to create a project in Asana in just a few steps.

You probably didn't know Miro could do this! Hidden within Miro's AI toolkit is a powerful background removal feature that works like magic. No more switching between apps or struggling with complex photo editing software - Miro AI handles it all in one click. TIMESTAMPS: This feature is perfect for creating professional presentations, cleaning up brainstorming boards, or preparing images for design work. The best part? Your edited image is automatically saved as a transparent PNG, ready to use in any project or download for external use.

Planning doesn't always happen in neat 3-month blocks. This video shows you how to use Custom Time Frames to map Craft.io to the way your team actually works, whether that is via PIs, specific release windows, or yearly cycles. The highlights: Jump to a specific step: Socials: LinkedIn/linkedin.com/company/craft.io Blog/craft.io/blog.html Knowledge Center/craft.io/knowledge-center.html.

Put one task in multiple projects, one project in multiple portfolios, and one portfolio in multiple goals with Asana multi-homing.

Learn how Asana’s AI-powered workflows simplify vendor risk management, ensure compliance, and maintain audit readiness—from intake to reporting. See how AI streamlines data capture, assigns reviewers, tracks documents, and delivers full audit trails with reasoning visibility. Key Moments.

Get alerted in real-time when Zendesk metrics change. From spikes in ticket volume to SLAs - it's easy to use Geckoboard to keep track of important changes in your Zendesk data, without having to wait for a report to refresh.

Connect your work to your goals with Asana portfolios.

Learn how to facilitate powerful brainwriting sessions in Miro that generate more diverse ideas than traditional brainstorming. Perfect for teams who want everyone to contribute equally! Brainwriting creates space for quieter team members to contribute and prevents meetings from being dominated by the loudest voices. Watch how ideas evolve as team members build on each other's thinking! TIMESTAMPS.