Teams | Collaboration | Customer Service | Project Management

Milo Wilkinson is a globally recognized Behavioral Scientist working at the intersection of human behavior, crisis leadership, and predictive analytics. With seven degrees across neuroscience, psychology, and criminal sciences, Milo brings rare depth to her roles as a high-performance coach, criminal profiler, therapist, and keynote speaker. Milo’s work spans boardrooms, locker rooms, and courtrooms—decoding everyone from executives to elite athletes to psychopaths. Known for her sharp wit and accessible insights, Milo makes complex behavior science both engaging and unforgettable.

Ready to build a help center that truly helps your users? Join our experts as they guide you through step four of our self-service series, focusing on testing your setup and monitoring performance. In this video, you will learn how to test the user experience, launch with your most important articles first, and use data to make smart improvements. This session includes practical demos and insights from our live Q&A to help you create an effective help center that customers will love.

At Zendesk Showcase London, Geckoboard CEO Tom Randle sat down with Chris Brogan, VP of Customer and Risk Operations at Token.io, for an eye-opening conversation about transforming support from a reactive function into a strategic powerhouse. The problem Chris solved:"I was the gatekeeper of data where I was getting a lot of requests from senior management... what's happening with tickets? What's going on with the customer journey?".

We’re thrilled to introduce Guru AI — an all-in-one assistant designed to empower product teams across the entire organization. What can Guru AI do for my team? Guru AI helps with tasks like analyzing data, generating content, and uncovering meaningful insights to support smarter, more efficient workflows. This video walks you through practical examples of how to immediately integrate Guru AI into your daily workflow, transforming complex tasks into efficient routines and simplifying your day-to-day work.

Templates from Teamwork.com can save you HOURS.

In this episode, we sit down with Jim O’Gorman, Chief People Officer at Included Health. With a workforce that spans clinicians, hourly care advocates, engineers, and corporate teams, Jim shares how his organization is rethinking connection and community in a complex, hybrid environment. Together with Simpplr’s Chief People Officer, Miriam Connaughton, they explore why belonging is critical to business success, how to move beyond outdated culture playbooks, and what it takes to build genuine connection at scale.

Feeling the weight of complexity, silos, and outdated systems? You’re not alone. Nearly 9 in 10 execs say they need to move faster just to stay in the game. In this fireside chat, Atlassian’s Field CTO Rick Maharaj and Strategic Solutions Executive Eddie Park share what it really takes to close the gap between strategy and execution, starting with a more connected way of working, powered by Atlassian and AI.

Learn how Susan uses Miro to research and define target personas that drive successful partnership programs. Starting with company context and historical data, she maps out goals, uncovers assumptions, and gathers relevant insights in one centralized Miro board.

The pending status might be Zendesk's most underrated feature. Most support teams ignore it, but it can transform how your team manages tickets and protects your SLA performance. In this video, Jude explains exactly when to use pending status and how to set it up properly for maximum impact. What you'll learn: When to use pending vs keeping tickets open How pending status keeps agent views focused on actionable work Why tickets automatically reopen when customers respond How pending status pauses SLA timers (protecting your targets) Setup tips for views and follow-up automation.

Join us and learn how to read and understand your forecast, manually adjust forecasted inbound volume and required staffing, and grasp algorithm selection. Gain clear, practical skills to optimize your planning and staffing needs with confidence. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.