Teams | Collaboration | Customer Service | Project Management

What is ITOM? IT Operations Management or ITOM is the set of IT management capabilities organizations need to effectively manage the provision, capacity, availability, and performance of the IT infrastructure - which includes computing, network, and application resources. IT operations management, or ITOM, has gained prominence as an area of strategic focus for IT management leaders and their teams. Now is a good time to take a detailed look at ITOM and how your team and your business might approach it successfully.

Planning product strategy can be messy, but it doesn’t have to be. At Miro, we use our own platform to turn complex strategy planning into a clear, collaborative process that keeps teams aligned and focused. From surfacing leadership asks to defining measurable outcomes and visualizing roadmaps, everything lives in one place so we can move fast without losing the big picture.

On August 6, the Zendesk team hosted another engaging session of the Product Insights Exchange series. The team introduced Action Builder, a powerful low-code tool designed to help customer service teams automate complex workflows without heavy coding. With hundreds of early adopters already onboard, the session focused on data transformation, testing and monitoring, connectors, and reporting. Please grab your favorite beverage, relax and enjoy this insightful session.

Ever make a mistake on your time card? We've all been there! This video shows administrators how to easily add, edit, or delete employee punches within Buddy Punch. Learn how to correct forgotten punches, adjust inaccurate times, and manage time card entries efficiently.

Want to automate time off for your team? Learn how to enable time off accruals and set up custom accrual rules in Buddy Punch. This video covers creating earning codes, setting up accrual frequencies (like by pay period or hours worked), and applying rules to individual employees or your entire team.

Learn how projects connect to tasks, and how to break those tasks down into subtasks in Asana.

See how to plan, coordinate, and execute a successful go-to-market (GTM) launch using Jira. From aligning teams to tracking milestones, this video shows how Atlassian tools keep your launch on track. From aligning teams to tracking milestones, this video shows how Atlassian tools keep your launch on track. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

See how Atlassian's Teamwork Collection (Jira, Confluence, Loom, Rovo) accelerates content creation. Learn how to manage drafts, feedback, and approvals all in one place for faster, higher-quality content. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Learn how Atlassian's Teamwork Collection (Confluence, Jira, Loom, Rovo) can help you plan and deliver memorable events. From task tracking to real-time collaboration, see how to keep your team aligned and your events on schedule. Get started by creating a Jira project for your next event using this pre-existing template.

Learn how to streamline work intake and request management with Jira. See how forms, automation, and clear workflows help teams capture, triage, and prioritize requests efficiently. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.