Teams | Collaboration | Customer Service | Project Management

Why performance management is broken - and what to do instead ft. Edie Goldberg

Performance reviews have long been a staple in the workplace, but are they truly helping people grow? In this episode, Simpplr’s Chief People Officer Miriam Connaughton sits down with Dr. Edie Goldberg, a future-of-work expert, organizational psychologist, and author. They explore why it’s time to move beyond outdated performance management practices and embrace a more impactful approach: performance enablement.

The 9 Best Payroll and Timekeeping Software

Payroll shouldn’t feel like a second job. We tested 9 of the best payroll and time tracking software tools for 2025 from simple all-in-ones to powerful HR platforms. Featured in this video: Find the tool that fits your business, not the other way around! Like, comment, and subscribe for more business tech tips.

The 9 Best Construction Workforce Management Software

Ever feel like managing your construction crew’s schedules, hours, and payroll is a full-time job on its own? Spoiler: spreadsheets and group texts only get you so far. That’s why I dove into the 9 best construction workforce management tools that are built to simplify your day, keep your crew accountable, and help you get payroll right the first time. In this video, you’ll discover: Buddy Punch — from GPS tracking to payroll automation, it’s an all-in-one powerhouse.

5 steps to get started with self-service - Step 1: Map out your business model

Start your journey with self-service in the first episode of our series: map out your business model. Learn to plan content that truly helps your customers, organize your help center for B2C, B2B, and B2E users, and manage visibility to keep information secure. Discover how multilingual support expands your reach and improves satisfaction. Build smarter, inclusive support that works for everyone.

Copilot auto assist: How to create actions for auto assist

In this video, we’ll show you how to create automated actions using Auto Assist, a powerful Copilot feature in Zendesk, that enables you to speed up support and reduce repetitive tasks for your agents. Learn how to: This video is perfect for Zendesk admins, ops leads, or anyone looking to scale AI-driven productivity across their support team. Explore more: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How AI agents are powering the future of customer service | Zendesk

AI agents aren’t just answering questions — they’re transforming the way support teams work. See how resolve complex requests, launch backend actions, and scale high-quality service without sacrificing the human touch. This is the future of customer experience, and it’s already here. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Revolutionize Workplace Productivity with Flowace | Quick Product Tour

Are you struggling with team productivity, time leaks, or accountability? Meet Flowace – your intelligent productivity assistant that helps organizations boost efficiency through automated time tracking, employee insights, and activity analytics. In this short demo, we’ll walk you through how Flowace helps: Track work hours effortlessly Gain actionable productivity insights Improve time utilization across teams Enable silent tracking for transparency without micro-managing Integrate seamlessly with tools like Jira, Slack, HRMS, and more.