Teams | Collaboration | Customer Service | Project Management

Planning staffing around campaigns, holidays, or unexpected volume shifts is hard with a single forecast. WFM Forecast Scenarios let you create and compare multiple forecasts for each workstream. Adjust algorithms, historical data, and volume assumptions to test different scenarios—then activate the one that best fits your staffing needs without disrupting existing forecasts. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

M-Files is the Context-First Document Management system that has redefined how work gets done by organizing information based on what it is, not where it’s stored. By connecting documents, people, projects, and processes in a unified view, M-Files eliminates operational friction and gives business and IT leaders a performance advantage.

Learn how to create mobile app prototypes directly in Miro using AI Sidekicks - no complex design tools needed. In this tutorial, you'll see how to generate editable phone screens from a simple prompt, customize with Miro's prototyping library, and collaborate with your team in real time.

Don’t let a preventable data leak ruin your organization. Take back control over portable storage devices with a free trial of AccessPatrol USB device control software. Stop Data Theft to Removable Storage Devices Audit USB Activity to Investigate Data Breaches Get Alerts of High-Risk USB Device Usage Portable storage devices such as USB flash drives are a convenient way to transfer files and store data, but they’re not without their risks.

Monitoring employee internet use is essential for ensuring productivity, security, and compliance among in-office and remote employees alike. In this video you will learn how to monitor employee internet use, the critical role that employee monitoring software plays in protecting your business, and some best practices for monitoring employee internet usage. TIMESTAMPS RELATED VIDEOS FOLLOW US ONLINE.

Don’t let internet abuse run rampant in your organization. Take back control over web browsing with a free trial of BrowseControl. BrowseControl is an easy-to-use web content filtering software that helps organizations enforce policies, improve productivity, reduce bandwidth consumption, and meet compliance requirements - no matter where their users are located.

Speed up your user research projects with Miro Flows and Miro Sidekicks. In this tutorial, we show how AI can collaborate with you both in your content and directly on the canvas - turning multiple inputs into actionable research outputs. We start with the AI Accelerated Research Project template, then customize the Flow by adding different inputs like docs, sticky notes, competitive landscape, and company branding. Miro Flows processes all your inputs and executes the workflow automatically, so you can focus on insights, not setup.

Slackbot has officially entered its Hero Era.

Learn how Asana and AWS are partnering to reduce enterprise AI debt by integrating Asana AI Studio with Amazon Q Business and Q Index. In this session, Asana’s Principal Product Manager Spencer joins AWS leaders Sourabh Banerjee and Chin Rane to showcase how connected AI agents and smart workflows help break down data silos, automate repetitive tasks, and deliver context-aware intelligence across your enterprise.

Welcome to the January edition of What’s new in Asana. Key moments: Updates to team messages: Limit who can send messages to a team based on its existing team permissions. For more information on how to use Asana, explore our Help Center.