Teams | Collaboration | Customer Service | Project Management

Many teams already have valuable knowledge stored in Confluence — but it’s often disconnected from support experiences. The Knowledge connector for Confluence lets you bring existing Confluence content into Zendesk so it can be used across help center search, Agent Workspace, and AI-powered responses. This means customers, agents, and AI agents can surface answers from Confluence without duplicating content in Zendesk.

Business transformation expert Tom Goodwin offers some hot takes on AI and the findings in Teamwork.com's Client Work Report. Read the full thing here.

In this video, we explain: What AI Smart Suggestions are How AI analyzes user behavior and data How smart recommendations improve productivity and decision-making Real-world use cases in enterprise and team collaboration If you’re looking to boost efficiency, reduce manual effort, and make smarter decisions with AI, this feature is a game changer.

Summarize PDFs, docs, and files instantly using AI. Save time and boost productivity.

If productivity drops after January, motivation isn’t the issue. It’s clarity. Meetings, messages, and tasks stay full but real work stays hidden. And what you can’t see, you can’t fix.

This video introduces you to the Native Co-authoring functionality in M-Files. Native Co-authoring enables seamless editing of documents by multiple people at the same time using their Microsoft 365 desktop applications. Native Co-authoring brings you the best-in-class authoring experience, enhancing your satisfaction, engagement, and adoption. By managing the full lifecycle of documents within M-Files, you will boost productivity and minimize risks.

Time Champ is a Workforce Intelligence Platform that helps organisations understand how work truly happens & helps leaders make better decisions with clarity.

In this video, we’ll show you how Craft.io empowers product teams to effectively manage and connect high volumes of customer feedback using the Feedback Table. As the operational heart of feedback management, the table gives you a clear, structured way to move from raw feedback to customer-driven priorities. You’ll learn how to.

Setting OKRs shouldn't take weeks. With Miro Flows, you can go from strategy documents to a ready-to-present all-hands deck in a fraction of the time. In this tutorial, we walk through the AI Accelerated OKR Development template, a multi-step workflow designed to speed up your entire OKR process. We feed it real inputs: a company strategy document, Power BI dashboard, leadership offsite call transcripts, Q1 results, and company branding. The outputs? A table with OKRs, a company strategy overview document, a strategy diagram, and an all-hands presentation, all generated automatically.

Learn how to automatically direct incoming support tickets to your groups based on the support email address.