Teams | Collaboration | Customer Service | Project Management

Upholding Healthcare Governance through a Board Management Platform

Global crises, like the Covid-19 pandemic, have revealed the significant role that governance plays in securing health and lives. Care practices and measures in response to health crises are only a portion of healthcare governance. Concerned with the processes and systems of an organization, governance is an overarching framework that underpins the efficacy and stability of an organization’s operation.

Justworks Hours Alternatives (5 Options)

If you need access to the best Justworks Hours alternatives for HR management, you have come to the right place. There is no shortage of effective time management solutions to support the employee experience and enable leaders to track employee time. With the right time tracking tool in your corner, employee performance management becomes a breeze. There are plenty of time clock business software solutions on the market for both medium-sized businesses and large organizations to choose from.

How Does Employee Disengagement Impact Attrition?

The Great Resignation of 2021. And 2022. And 2023? If economic trends continue, that may well be the case. Attrition is increasing across the board and a lot of it has to do with employee disengagement. Harvard economist Lawrence Katz calls this “a once-in-a-generation ‘take this job and shove it’ moment.” But it doesn’t have to be. Employee engagement can dramatically lower attrition rates in both high and low turnover industries.

3 Components of the Customer Experience You Should Know

The concept of customer experience has become one of the main focuses of customer-facing teams, and for good reason. The customer experience is at the forefront of everything a company does for its customers, whether it's the products and services they provide or the simple, everyday interactions between them. Concepts like customer-centricity and being customer-first are now at the forefront of a pioneering spirit in customer support and related fields, yet many companies are still falling behind.

Make Your Hybrid Work Model Successful with Digital Experience Monitoring

According to a new study, the hybrid work model reduces attrition by a third. As the pandemic shifted work to remote, with some companies going fully remote work for over two years, many organizations are looking to continue to allow hybrid work environments. In 2022, more than 90% of midsize companies plan to implement a hybrid work structure. One of our customers practices this model and is always interested to know what new features can enhance the digital experience of their distributed workforce.

3 Ways Nifty Transformed the Automotive Industry for This Startup

Nifty has been the versatile Swiss army knife for an automotive tech start-up, Schmicko. They specialize in professional mobile car care services, held together tightly with smart technology, starting with Nifty. With so many moving parts of the business, from onsite technical services to customer service, marketing, and so on, it becomes incredibly easy to get caught up in daily activities instead of the ‘main objectives’.

BPO Management: Moving Out of the Past and Into the Future

If you run a Business Process Outsourcing firm, you already know it’s the best time for the BPO industry. Numerous businesses worldwide are relying on outsourcing companies to access work flexibility and cost-efficiency. However, with the growing demand for Business Process Outsourcing services and the need to provide greater efficiency, outsourcing companies need a proper BPO management toolkit – now more than ever. What’s that? Why’s it important? Don’t worry.

How much should you charge for your services? A quick guide to profitability

Let’s face it, you didn’t start an agency because you’re obsessed with numbers. But whether you like it or not, understanding your business and how to set yourself (and your team!) up for success often starts with and comes down to numbers.

Top 8 Employee Scheduling Software for Agencies: What Every Marketer Needs to Know

Finding the right online employee scheduling software that works with your business model and needs has never been more important. Running an agency requires managing not only the business at hand but also all of the people who do the work and scheduling them to fit everything in can be complicated. Agencies are often asked to complete projects on short notice, which means you have to adjust schedules quickly to assign skilled individuals to new projects.