Teams | Collaboration | Customer Service | Project Management

Discover how employee productivity tracking can help drive a slow productivity mindset in your organization. Learn how to set the foundation for slow productivity within your teams.

All people use their 24 hours a day in different ways. It’s impressive how often we see courses on time management and advice from people, teaching others to become productive. In reality, chances are the all-knowing gurus fail to cope with all the planned tasks. The medical staff is one of the most overloaded workers. Doctors and nurses need to react rapidly, work under pressure, and compile endless documents. The pandemic has only highlighted existing challenges.

The COVID-19 pandemic caught many industries off guard, and the call center sector is no different. With the onset of the pandemic, customer service BPOs like the Philippines-based Phoenix Virtual Solutions had to find ways to adapt to a remote work environment and move away from on-premise technology and in-house call center representatives. In doing so, many faced challenges, which proved to be lessons in disguise.

OneDesk includes multiple customer-facing apps that you can use to enable communication with your customers. The apps include the web widget, messenger, portal, knowledgebase and webforms. Each app provides channels for customers, clients, or end-users to receive support or collaborate with your team. The web widget is an icon displayed on your site which allows easy access to the other apps. The messenger is a live chat application between your agents and customers.

The project management field keeps growing, and the demands on project managers keep growing, too. The great thing about project management is that there’s always room to improve workflows: You can always find new efficiencies, eliminate waste, and implement stronger tools and workflows. People come into project management in all sorts of ways. You may be a new project manager, or maybe you’re just considering getting into the field.

Ticket management is key to speeding up customer service and improving its quality. Time saved on routing and responding to helpdesk tickets can be invested in offering more personalized, in-depth assistance once an associate contacts a client. This is why efficient ticket management isn’t just about speed but also quality.

With inflation on the rise and an uncertain economic environment ahead, customers are rethinking their purchases. By focusing on what really matters to customers, retailers can offer an affordable yet memorable Christmas shopping experience this season.

The collaboration apps market boomed in 2020. With the abrupt switch to digital workplaces and remote work, organizations realized they need to support their employees’ work with the proper technology. That’s why today, we’re bringing you a list of the best team collaboration apps to try in 2022 - if you haven’t already.

Rippling is a complete employee management software that functions as an all-in-one Human Resources (HR), IT, and payroll solution. It’s a popular alternative to other Human Resource Information System (HRIS) solutions like BambooHR and Gusto. Moreover, Rippling added time tracking to its list of offerings in 2021. Wondering if Rippling time tracking is right for your business?

To complete projects successfully, you will need an effective resource management plan. With the right plan in place, you’ll be able to manage schedules, handle procurement, meet deadlines, and deliver a successful project to a happy client. So how do you create a resource management plan? And what are the benefits? Keep reading — we’ll explore it all below and give you an easy step-by-step guide to get you started.