Editor’s note: Top-down initiatives can set the tone for how employees experience diversity and belonging, especially in distributed workforces. Successful leaders often cultivate inclusivity through digital workplace experiences. While remote work offers an opportunity to make the workplace more diverse, equitable and inclusive, there are also significant hurdles to overcome to ensure no one is left behind.
It’s very easy to affirm that trust and communication are essential in any team, but is there a magic formula behind it? After all, as humans, we are constantly trying to keep ourselves safe. Therefore, building trust can be especially difficult to maintain in a remote team. In a remote team, you can’t just pop into someone’s office to ask them a question – you have to rely on tools like email, chat, and video conferencing to communicate with your colleagues and employees.
Employees are the core of any organisation and their contribution is indispensable. Employee productivity is the root of a company's overall growth and development. The employees of a company are both an asset and an investment that should yield a profit. If your personnel are effective, they will eventually generate a significant return on their time and money. There are many ways to track, analyse and boost employee productivity.
Self-management is an important skill to develop, especially when managing other people. If your team members aren’t self-managing, they will probably be less productive, and their efforts may not align with your company’s mission and values. To help your employees keep on track, you can teach them self-management tips.
In the digital age, customer service is more important than ever. Today’s consumers are savvier and have more choices than ever before, so it’s crucial that businesses offer outstanding customer service to stay competitive. One of the best ways to provide outstanding customer service is to use a website live chat tool. Live chat allows you to instantly connect with visitors and provide them with the help they need in real-time.
Workplace use of WhatsApp is an expensive habit - so expensive it’s costing five US investment banks a total of $1B in fines from the SEC 🤯! This isn’t just a Wall Street problem - it's worldwide. Germany’s financial watchdog, BaFin, is investigating senior executive use of WhatsApp at Deutsche Bank.
One of the primary responsibilities of a customer support manager is to monitor your team’s performance and help them deliver outstanding customer service efficiently. A customer service dashboard is the perfect tool for you to track your support team’s efficiency and also know how happy your customers are with the support you offer.
You’ve been running your agency with a small but mighty team, and it's been working out for you…or so you think. How do you know when it's not? Agencies can get used to running lean out of pure necessity, stuck in survival mode while efficiency, profitability, and employee happiness suffer–and don’t have to! But the thought of hiring help can seem like a bigger burden than a simple solution.
