Introducing a simpler, more organised Slack
We’re releasing a series of improvements that make working in Slack easier for everyone
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Wire continues growth
Wire announces key hires in US and Europe as company sales double. November 12th, 2019 - London, San Francisco and Berlin - Wire, the world’s most secure collaboration platform, today announces three new senior hires as it looks to continue with its accelerated upward trajectory, following another quarter of impressive sales growth. The multinational technology company has consistently been doubling sales quarter over quarter.
Wire Business Update
Commencing in 2017, Wire pivoted its focus from consumers to enterprises with a goal to provide the enterprises with the world’s most secure collaboration software. Our technology is now used by over 700 enterprise customers around the world. Wire has been selected by some of the world's most security-conscious enterprise customers after passing all of their rigourous security testing.
Wire and FedResults Partner to Offer End-to-End Encrypted Collaboration Platform to Government Agencies
San Francisco, Calif. and Herndon, Va. – July 10th, 2019 -- Wire, the most secure collaboration platform, and FedResults Inc., a government value-added distributor, today announced a partnership to make Wire’s secure communication and collaboration solution available to Federal agencies.
Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses with context on data
London, UK - 3rd January 2019 - Freshworks, a global leader in customer engagement software, today announced the results of a business metrics research project suggesting that businesses aren't gaining full value from their service desk data. The joint research 'Measuring and Making Most of Service Desk Metrics' provides insights into what metrics organizations are measuring, how often they produce reports and what they do with the data.
Zendesk Launches Sunshine, an Open and Flexible CRM Platform
SAN FRANCISCO – November 13, 2018 – Zendesk, Inc. (NYSE: ZEN) today launched Sunshine, an open and flexible customer relationship management (CRM) platform built completely in the public cloud on Amazon Web Services, Inc. (AWS). Zendesk Sunshine enables businesses to connect and understand all their customer data, wherever it lives, and gives their developers the ability to build and deploy customer apps and services faster.
Freshworks Launches "Freddy": an AI Engine to enrich customer experience at every touchpoint
Freshworks a global leader in customer engagement software, has announced the launch of “Freddy”, an “Omnibot” AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes.
Freshworks takes on Salesforce on its own turf with a massive campaign - #Failsforce
Freshworks, the global leader in customer engagement software, is making its presence felt in San Francisco during Salesforce’s annual event Dreamforce 2018. As a part of a campaign they are calling #Failsforce, Freshworks will be hosting a live press conference from a blimp above San Francisco with Freshworks customers who have switched from other CRMs.
Freshworks Launches Unified Marketplace Platform - the SaaS industry's first fully integrated customer engagement platform
Freshworks, the leading provider of cloud-based customer engagement software, announced today the launch of a unified marketplace platform that allows companies and developers to easily build apps that give access to a 360-degree view of customer information. In addition, the marketplace platform also provides a simple interface for customers to easily browse, try and install trusted applications with one-click.
Zendesk Introduces Sales Force Automation Tool Zendesk Sell
SAN FRANCISCO – November 13, 2018 – Zendesk, Inc. (NYSE: ZEN) today launched Zendesk Sell, a sales force automation (SFA) tool to enhance productivity, processes, and pipeline visibility for sales teams. Sell stems from Zendesk’s acquisition of FutureSimple Inc., the company behind Base, in September 2018, and marks the first step in integrating the sales force automation software into the Zendesk family of products.