Teams | Collaboration | Customer Service | Project Management

At The Matrix Conference 2025, David Langley (Engineering Manager), Gaëlle Hunt (Product Designer) and I (Danielle Kirkwood) presented on how Element Web is evolving, bringing the web and desktop version of the Element app in line with the sleek design and usability of Element X on mobile. Watch the whole presentation.

People go to work for money – we all know that. No fairy tales, no magic leaves replacing a paycheck. But people stay because they feel seen. They stay because of recognition, because someone notices their effort and says, “This mattered.” And the latest employee recognition statistics confirm just how powerful that feeling is. Gallup’s findings show that employees who feel genuinely appreciated are up to 40% less likely compared with those who feel invisible.

Internal communication has become one of the most attractive attack surfaces for sophisticated cybercriminals. With AI-driven phishing, credential theft, and social engineering now targeting employees across all departments, not just IT, organizations can no longer treat communication security as a secondary concern. Misrouted emails, unauthorized access, compromised credentials, and insecure channels create risks that directly impact operational continuity, regulatory compliance, and even brand trust.

At Wire, we know how important it is to stay connected securely and seamlessly, no matter what device you’re on. That’s why we’re introducing Universal Backup - a simple way to back up your conversations on one platform and restore them on any other, whether that’s iOS, Android, or Web/Desktop.

A few years ago, I worked with a SaaS company that had just crossed $10M ARR. Solid product, sticky users, but growing pains everywhere. Their ops team was buried in customer support tickets, churn analytics, and billing errors. The kind of work that matters, but doesn’t result in real business growth. Rather than over-hiring, we brought in a BPO partner to take over three functions: Tier 1 support, invoice QA, and CRM data hygiene.

For years, secure communication was treated as a technical feature, something that the IT teams would take care of, and measured mostly by compliance checklists. But the way organizations operate today has changed dramatically. Communication isn’t just how people exchange information; it’s the backbone of decision-making, crisis response, and day-to-day operations. And because of that, communication has become one of the most vulnerable parts of the enterprise.

We’re excited to announce a major enhancement to the Wire iOS app - support for multiple accounts across multiple backends. With this release, we’re pushing the boundaries of flexibility and security for professionals and organizations using Wire across different environments.