Don't underestimate the outsized impact of short-term goals
If long-term goals are the destination, short-term goals are the roadmap.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
The latest News and Information on Collaboration, tools and related technologies.
Incident Bot Demo | Accelerator Apps | Slack
Reduce incident time-to-resolution by automatically alerting and connecting responders, subject-matter experts and impacted parties. With Incident Bot, you can assign user groups and product specialists to act for a given customer support issue. Individual users and customers (or automated alerts) can submit issue reports for admin review to kick off the resolution process. Share reports across multiple org units and workspaces.
Relay Bot Demo | Accelerator Apps | Slack
Deliver personalized messaging at scale within Slack using our Relay Bot. Team members need to deliver targeted information to multiple channels/people at once. Without an automated delivery system this task is either too large to accomplish resulting in missed opportunities or tedious and time-consuming impacting productivity and reducing resources.
Streamline Your Success: 13 Essential Organizational Tools for Maximum Efficiency
Organizational tools have become essential tools for all types of industries. They are capacitated to become your virtual assistant and sort all the tasks ranging from trivial to critical. The accentuating fact is the quality of your employed organizational tool will determine the efficiency of your organization.
What is Workforce Optimization: A Comprehensive Guide
Do you know employing an effective workforce optimization (WFO) strategy saved some large and small companies from sinking, enhancing their work productivity?
How to make the most of distributed product planning
Whether you call it program increment (PI) planning, quarterly planning for product teams, or even big room planning, the reality is the same: These sessions are complex undertakings, even more so in our current hybrid reality. Every 8-12 weeks, dozens, hundreds, or — in some cases — thousands of product team members meet to to align on a shared vision, pinpoint cross-team dependencies, discuss features, and, ultimately, plan their product roadmap.
4 Ways Ticket Deflection and Routing Helps Customer Service Teams Maximize Efficiency
Even a fantastic customer service team can be plagued by poor ticket deflection and routing. Your stellar agents may be equipped to answer many customer questions, but if they need to sift through dozens of issues that range from simple inquiries to complex matters, then they aren’t maximizing the ways in which they can help customers. This is where ticket deflection and routing comes in: to maximize the time and effort of your customer service agents.
Real-time chat: definition, features, and use cases in 2023
Digital communication today has evolved to connect people from across the globe with each other in an instant. One of the most popular ways to communicate digitally is via real-time chat. This efficient mode of communication is used for personal communication, but also for business one. Organizations use real-time chat solutions to connect their distributed teams and to assist their customers.
Valuable, vibrant and vital: 10 team events for the virtual age
One could say that not much good comes out of a global pandemic, but one thing COVID-19 did for us, because there were absolutely no other options, was clearly show the way to a virtual workplace future. For many people, the home office was here to stay.
How to Asana: Portfolio management
Portfolios in Asana allow you to organize, monitor, and report on various projects and initiatives across different teams and departments in one place.