Teams | Collaboration | Customer Service | Project Management

Eminem You have only one chance to make the first impression. Successful customer onboarding, is your opportunity not only to draw users’ attention to your product but also to make them stay, converting into long-term paying customers. Moreover, it’s up to you to decide whether to capture this opportunity or just let it slip.

Cross-functional collaboration is vital for the success of a remote team. Unfortunately, according to a study published in the Harvard Business Review 75% of the time, a cross-functional team is dysfunctional. Yet, OWL Labs claimed that in 2019, individual contributors in the United States were 20% more likely than average to work remotely full-time.

High test coverage is critical for detecting software bugs and avoiding adverse events. Businesses need to employ test automation to improve coverage and software quality. In this post, we'll look at the potential of test automation and how it can take your test coverage to new heights.

This month we have been busy making some exciting updates to your Miro experience. From organizing your workspace with Spaces to making decisions faster with built-in Video Calls, and supercharging collaboration with Intelligent Widgets, there’s a lot to explore. Scroll down to take a look at What’s New in Miro this month.

Creating a content calendar is essential for streamlining social media management, allowing for advanced planning and cohesive messaging across various platforms. By using a social media calendar, teams can balance evergreen and timely content, track important dates, and coordinate with cross-functional collaborators effectively. Understanding how to create a content calendar is invaluable for maintaining a consistent, high-quality social media presence and optimizing audience engagement.

2023 witnessed a shocking increase in the frequency and cost of cyberattacks worldwide, as the Identity Theft Resource Center reported 2365 cyberattacks. At the same time, IBM’s 2023 Cost of a Data Breach Report shows that the average cost of a cyberattack has risen to $5.13 million, which represents a 13% increase from 2022. This underscores the overarching need for secure and infallible crisis management communication channels.

Face-to-face time is vital for building meaningful workplace relationships, but the quality of those interactions – as opposed to sheer quantity – is what matters most.

Social networks are a huge part of our everyday lives, both at work and at home. It’s easy to get lost in the avalanche of social media updates. Before you know it, your whole workday has been consumed by unproductive web surfing, tweets, and posts. Nucleus Research found that 25 percent of US workers spent a minimum of two hours a day surfing the Internet. For that reason, many companies have blocked Twitter, along with Facebook, YouTube, and other social media websites at work.

As a SaaS startup team, you’ll have to choose a pricing model for your product at some point. This decision is crucial as it shapes the future of your brand, your marketing and your business. When we started our pricing strategy research we were choosing between freemium and free trial as these are the models our competitors use. However, when we dug deeper into the research, we were surprised to learn that there are actually dozens of different monetization strategies a startup can choose from.