Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

We've Tried 10 Best Skype Alternatives and Here's Our Team's Honest Feedback

Skype, you’ve served us well. If you’ve ever worked remotely or needed to make an international call, there’s a good chance Skype was your go-to app. For years, it was the first tool many of us reached for when starting the day. But as with all technology, change is inevitable. Recent rumors have fueled the idea that Skype’s time is running out.

EX through a Marketing Lens: Elevating Brand Stories & EX with Matt Rivera & Gary Sevounts

This episode features an interview with Matt Rivera, Chief Marketing Officer at Day & Zimmermann and Gary Sevounts, Chief Marketing Officer at Simpplr. Matt has worked for Day & Zimmermann for 34 years, from payroll administrator to the first person in the marketing department. Gary is a veteran CMO with a track record of building high-growth demand and revenue engines, effective marketing teams, differentiated brands, and establishing categories. Previously, he was CMO at Malwarebytes, Socure, and Equifax’s Identity and Fraud Division.

Agentic Automation: A Complete Guide

We’ve all heard the promise that traditional automation systems, like Robotic Process Automation (RPA) or AI automation, will eliminate manual work and transform your business operations. This stands true, but only to a certain extent. The traditional automation systems run on rule-based, rigid frameworks, which limits their ability to adapt to changing environments and make independent decisions.

Building the Future of Space Defense: Requirements for Modern Collaboration Solutions

As space becomes an increasingly contested domain, military and defense organizations require robust communication solutions that ensure secure, reliable, and instantaneous data transmission across their operations.

Skype's Shutdown: A Wake-Up Call for Security-Conscious Organizations

‍ After pioneering internet calling 23 years ago, Skype is officially shutting down. Microsoft, which acquired the platform 14 years ago, announced that it will retire Skype to focus more on Teams. With just 10 weeks remaining, users must now decide the next steps for their Skype accounts.

Almost half of all Agile transformations fail: Here's how to overcome your biggest hurdles

Agile transformation is the process of adopting Agile methodologies and principles across an organization to enable stronger adaptability, collaboration, and more efficient work processes. Organizations go through this process to deliver better products faster, and create more value for the company and their customers. Unfortunately, while the benefits seem clear, according to the 17th Annual State of Agile Report, an alarming 47% of Agile transformations fail. The question is, why?

Why Opt-In Security Does Not Work: The WhatsApp Backup Example

As the product leader of Wire, I am deeply invested in delivering genuine, user-first security. A critical aspect of this mission is understanding why opt-in security models often fail to protect the majority of users. A prime example of this failure is WhatsApp’s encrypted backup feature, which is a classic case of security as an afterthought rather than a default.

Four-Day Workweek: The Good, The Bad & The Reality

Studies have shown that the four-day workweek, which allows employees to work fewer days without a change in benefits or pay, can increase employee productivity and overall happiness. But it’s not the right fit for every company or team. Here’s how to know if it will work for you. The four-day workweek is no longer just a radical idea—it’s becoming a serious consideration for businesses looking to rethink work schedules, productivity, and employee mental health.

6 project constraints and how to manage them for project success

Project constraints are the general limitations of a project, including time, costs, and risks. Understanding project constraints is important because they affect project performance. In this piece, we’ll discuss project constraints in detail and explain how to manage them. Have you ever been to the circus and watched the performers do a balancing act? They somehow manage to hold multiple plates up in the air so gracefully that it feels like they must be using magic.

Collaboration and coordination are different-here's when to use them

More collaboration isn’t always better. In fact, research from The Work Innovation Lab, a think tank by Asana, shows that too much collaboration can actually hold workers back. In a survey of over 1,500 workers, 29% of leaders said that the expectations put on employees to collaborate prevented them from completing their work. But while too much collaboration is bad, teams still need to work together to achieve business goals.