Teams | Collaboration | Customer Service | Project Management

July 2023

Maximize Efficiency and Accuracy: Implementing Employee Time Cards by TrackingTime

Nowadays, in the fast-paced business world, efficiency and accuracy are crucial for a company’s success. One area where these factors play a significant role is in employee time tracking. Traditional manual methods of recording work hours are not only time-consuming but also prone to errors. So, to streamline this process and boost productivity, many organizations have adopted time cards offered by reliable solutions like TrackingTime.

InvGate Service Desk | Agent View Walkthrough

If you're looking for service desk software, you need to know exactly what functionalities it provides to your agents. After all, its features are critical to understanding if the ITSM solution adapts to your organization's needs. But that's not all; you also need to confirm that the tool is user-friendly enough to avoid a steep learning curve. In this Agent View Walkthrough, you can clearly see what a service desk technician sees and experiences when using InvGate Service Desk.

Essential guide to ad agency project management

Achieving and maintaining success in the world of advertising takes plenty of skill, cleverness, and hard work — and maybe a dash of luck. But once you reach some initial success and keep consistently onboarding new clients, you run into the complexities of growth. The processes that worked with a handful of clients aren’t working anymore, and suddenly, no one knows where anything is — or when it will be ready for the client.

How to Use Online Time Tracker to Boost Business Performance

It’s no secret that businesses are using more remote employees than ever. A recent study by Gallup showed that 42 percent of American workers now telecommute at least some of the time, predicted 53% in the future. It can be challenging to track employee time and productivity. That’s where online time tracking software comes in. In this article, we’ll discuss how online time trackers can help you boost business performance.

Remote vs. distributed work: Which one is right for your team?

Hello, savvy business leaders and ambitious team managers! Welcome to the world where modern work models have replaced the traditional office. With so many options and technical terms flying around, it’s easy to feel a little lost. Today, we will dive into the differences between two of the most popular work models today – remote and distributed work. At Time Doctor, we love keeping things real, simple, and understandable.

11 best call center analytics software to assess performance

Building a successful call center requires ongoing efforts to track agent performance, improve call times, and increase customer satisfaction. If you’ve tried monitoring these metrics with spreadsheets or other manual methods, you probably found them to be inefficient at best and inaccurate at worst. With call center analytics software, you can efficiently track the metrics that matter to your team.

How to view real-time Zendesk reports on mobile

Zendesk is the customer service software of choice for over 100,000 businesses, which rely on the platform to deliver first-class customer experiences. But in customer service, things can change quickly, which is why Support teams need a way to stay on top of their data – no matter where they are.

How to Escape the Productivity Trap and Prevent Burnout

Be it at an individual or enterprise level, productivity is considered to be the core aspect of a company’s success and growth. However, it all starts and ends with the performance of an efficient workforce. They produce higher outputs with fewer inputs, use the best productivity apps, achieve great profit margins, and improve the crucial KPIs of the company.

A Quick Guide to Taking Meeting Minutes

Taking minutes at a meeting is a crucial task for effective communication and decision-making within organizations. But it is not just above writing down everything being discussed. Effective minutes focus on the critical points of the meeting, and they should have structure and clarity. In this guide, we will dive deep into what meeting minutes are, why they are important, and how to take minutes in a meeting.

The Benefits of Using Convene in Teams for Virtual Team Collaboration

Making sure your team can communicate and collaborate effectively any time, any place is crucial for an organisation. Convene In Teams has been designed to allow directors and administrators to use Convene’s powerful end-to-end meeting features within MS Teams, eliminating the hassle of switching between applications and maintaining separate tools.

Sponsored Post

Digital Workflow Automation Can Save Your Company Time & Money

With no shortage of potential benefits, businesses should consider embracing the possibilities of digital workflow automation. You can use a platform like StartingPoint to begin automating your workflows and taking your business to the next level. The right workflow automation platform can transform your business operations and elevate service delivery for customers. Let's consider what digital workflow automation is and how it works.