Teams | Collaboration | Customer Service | Project Management

July 2023

10 Benefits of Adopting a Cloud Data Warehouse for Enhanced Workplace Efficiency

With the evolution in Big Data and analytics, including the advent of cloud data warehouses, there is still beneficial information as to why Data Warehouse, including cloud data warehouses, is still a choice for many organizations that are introducing it to their IT architecture and infrastructure. The business size doesn't matter when it plays a key role in decision-making and business Intelligence.

Stop (Only) Sending Password Reset Emails

You’ve got to stop sending password reset emails. Everyone does it and it’s not cool anymore. Many of your users don’t want to log into their email or open the mail app just to get access to a code that they have to manually copy and paste into your app — it’s a waste of time. Most phones support autofilling codes sent via SMS, which might make SMS the preferred channel for these users. However, you also can’t assume that this is how everyone will behave.

How to Deal With Unproductive Employees: Top 11 Parameters

Dealing with unproductive employees is like solving a complex puzzle, requiring patience, strategic thinking, and the right pieces to fall into place. It not only affects individual performance but can also significantly impact the morale and overall productivity of the entire team. Nearly 79% of companies don’t have a productivity tracking system to distinguish their productive and unproductive employees.

Use Service Desk Gamification to Boost Agents' Productivity

Gamifying your service desk is a clever way to encourage agents to stay motivated and excited about their job, take on challenges, learn new skills, thrive through complex tasks, and discover new working methods. Gamification in IT consists of taking elements from game designs and applying them to make a task or job more interesting by adding some fun activities or elements.