Teams | Collaboration | Customer Service | Project Management

AI is changing support faster than most teams can keep up. In this talk from our Geckoboard Breakfast event, Eric Nelson, CEO and co founder of Stylo, shares what their eighteen-month study reveals about how KPIs are shifting as AI becomes part of day to day operations. Eric covers what happens to CSAT when new models drop, why voice is rising again, and how customers are adapting their expectations. He also breaks down the practical changes teams can make right now from rebuilding knowledge bases for AI context, to tightening KPI cycles from annual plans to 60 or 90 day reviews.

In this WIS London 2025 panel, PMO leaders share how they’re integrating AI into portfolio planning, aligning cross-functional resources, and driving strategic impact. Learn how to shift from reactive work to proactive planning, and use AI to improve visibility and execution across teams. Recorded live at Asana’s Work Innovation Summit (WIS) London 2025 Chapters: For more information on how to use Asana, explore our Help Center.

Find work faster with smarter search. In this tutorial, we’ll show how Rovo helps you quickly locate work across all spaces. Timestamps: About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Discover how Zendesk’s AI Agents and Action Builder can revolutionize your public sector support! Join Senior Solution Consultant Dr. H Coy and host Shara Resichan for an insightful demo showcasing AI-powered automation tailored for HR use cases.