Teams | Collaboration | Customer Service | Project Management

Save your team time—and make work more pleasant—by moving meetings, projects, announcements and more into channels.

How do you handle a disgruntled employee without escalating the situation? No matter how experienced you are, unhappy employees can be tough to manage and can hurt team morale and employee productivity if not addressed properly. Understanding the root causes of dissatisfaction is crucial in resolving conflicts and maintaining a harmonious work environment. This knowledge equips HR professionals with the tools to address issues effectively and keep operations running smoothly.

Our integration with Microsoft Teams has reached a whole new level of proficiency. We’re pleased to introduce you to the InvGate Service Desk Virtual Agent for Microsoft Teams! It’s no news that you could already expand your support communication channels by integrating your service desk instance with Teams. Now, we’re adding new capabilities that leverage the possibilities Artificial Intelligence unlocks for IT Service Management to further improve the overall user experience.

B2B tech companies often handle sensitive and highly confidential information such as financial data, patents, copyrights, proprietary information, and trademarks. This information can be incredibly valuable to competitors and other malicious actors. Cybercriminals can commit fraud, account takeovers, social engineering, or industry espionage with stolen information from B2B tech communication channels. Cyberattacks on B2B companies are increasing every year, and many of them are financially motivated.

An organizational chart (often called an “org chart” for short) is a visual representation of your company’s structure, including its hierarchy and how departments are connected. In most cases, this diagram is relegated to the company intranet or a random folder. And while you might dust it off for the occasional presentation or update it when you remember, it’s typically viewed as a piece of stagnant documentation as opposed to what it could be: a beneficial resource.

Agree on simplified rules to keep things running smoothly while promoting fairness and equity.

Helping teams get more context and resolve issues in a jiffy.

Construction projects are large, complicated, and lengthy. Not to mention that these teams are often fragmented, disconnected, and dispersed. This makes bringing everyone on the same page a challenge. To complicate things, they must juggle tasks, deadlines, and resources while maintaining cohesiveness. Fortunately, construction management software, which includes construction scheduling software as a subset, is a powerful binder that takes you from groundbreaking to grand openings.

Procurement sits right at the heart of every organization. It links internal needs with the external supply chain. It’s a role that demands: The challenges are big—from maintaining cost efficiency amidst economic volatility to integrating advanced technology for smarter operations, all while achieving significant cost savings through improved transparency and centralized purchasing.

All day, every day, we’re inundated with ideas: facts, figures, notions, new books, new shows, health tips, dad jokes. They’re born from the article we skimmed while sipping our morning coffee; the podcast episode we listened to at the gym; the nugget of wisdom we pulled from a fortune cookie.