Teams | Collaboration | Customer Service | Project Management

AI has changed how much software can do—but has the SaaS model kept up? As enterprises adopt more AI tools, they are also dealing with software sprawl, rising AI costs, complex implementations, and the challenge of turning AI capabilities into measurable business results. This is where Outcome-as-a-Service (OaaS) comes in. In this video, we explore why organizations may be moving from simply buying access to software toward paying for measurable outcomes and execution.

Turn ChatGPT, Claude and other AI assistants into personal data analysts with the Geckoboard Metrics MCP. In this walkthrough, Geckoboard VP of Product Ben Newell explains how the Metrics MCP gives AI tools access to accurate, real-time business metrics, and shows you how to connect your data and get started. Most AI connectors return raw records, such as individual tickets, deals or calls. The AI must then retrieve those records, define the metric and calculate the result every time. This can be slow, token-intensive and inconsistent.

Tailor AI agents to fit your business. Create Custom Agents for the policies, processes, and exceptions unique to your team. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.