Teams | Collaboration | Customer Service | Project Management

A conversational CRM connects your customer data, conversations, and AI so teams can manage relationships right where work already happens. The Problem: Scattered Customer Data Most teams don't work inside a traditional CRM—they're talking in chats, emails, and meetings instead. Customer information ends up scattered everywhere, making it harder to see the full picture.

One AI agent can’t do it all. Outcomes take a workforce. Meet Zendesk Specialized Agents: Built for specific work, customizable to your workflows, and ready to turn intent into action. Generic AI had a good run. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Here are the key features we shipped in August for Apploye! In this update, we’re introducing a completely rebuilt Timesheet Approval workflow with smart signals, a streamlined Payroll redesign, our new Public API & MCP Server for AI workflows, expanded report export customization, and email notifications for time off. Timestamps: Introduction Timesheet Approval Redesign & Smart Signals Redesigned Payroll Ledger & Summary Public API & MCP Server Integration Customized Report Export Options Time Off Email Notifications.