Teams | Collaboration | Customer Service | Project Management

Deep Dive into Zendesk Voice Community Event

Feb 21, 2025 By Zendesk In Zendesk
On February 20, 2025 the Zendesk PMM & Community team hosted an engaging Deep Dive into Zendesk Voice Community Event, where attendees had the opportunity to learn from our product experts about maximizing the capabilities of Zendesk Voice for enhanced customer service experiences. The expert panel covered several essential topics, including: In addition to gaining valuable knowledge, participants were encouraged to engage with the panel by submitting their questions, which were addressed live during the event.
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Buddy Punch

How to Make an Employee Schedule in Excel (+ Templates)

Feb 20, 2025 By Eric Czerwonka In Buddy Punch
In this post, we’re going to walk you through an eight-step process for how to make a schedule for employees in Microsoft Excel. We’ll also share a few free Excel templates you can use to get started and highlight some of the benefits and disadvantages of using Excel for creating employee schedules. Related: You might also like our guides on how to make an employee schedule in Google Sheets and how to create an employee schedule in Google Calendar.
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Buddy Punch

28 Free Employee Schedule Templates (Excel, Word, Sheets, & Docs)

Feb 20, 2025 By Eric Czerwonka In Buddy Punch
Get a jump start on creating schedules in Microsoft Excel, Google Sheets, Microsoft Word, or Google Docs with these 28 free employee work schedule templates. We’ve provided lots of options for different scheduling types — including monthly, weekly, and daily options — as well as options for scheduling employees by location, project, or position.
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time doctor

Employee monitoring statistics companies need to know

Feb 20, 2025 By Time Doctor In Time Doctor
Employee monitoring statistics companies need to know How much do companies actually track their employees? The latest employee monitoring statistics show that workplace surveillance is more common than ever, but the extent of monitoring varies. Some companies track employees to improve efficiency, security, and well-being, while others face privacy concerns and legal challenges.
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insightful

From Inbox Anxiety to Burnout: How Communication Overload Hurts Your Team

Feb 20, 2025 By Kendra Gaffin In Insightful
Tired of constant pings and endless emails? Learn how communication overload adds to stress and burnout—and get practical tips to fix it. Plus, see how monitoring employee internet use can help your team stay focused and balanced.
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element

Running outdated versions of Synapse is a problem

Feb 20, 2025 By Archie W In Element
The German Federal Office for Information Security clearly states that it is good security practice to update software as soon as possible when there are new fixes published by the software manufacturer. Similarly, the Cyber Resilience Act in section 56 states: “One of the most important measures for users to take in order to protect their products with digital elements from cyberattacks is to install the latest available security updates as soon as possible.”
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