Teams | Collaboration | Customer Service | Project Management

There’s no doubt that software projects can be challenging. From intricate design to tight deadlines, it can be difficult to get everything done on time and within budget. That’s why it’s important to follow a well-crafted schedule to ensure your project is a success. In this article, we share twelve tips that will help you create a successful software project schedule.

To improve the customer experience, business leaders should lean on proven best practices. While there are many proven ways to give customers a better impression of a business, we recommend doing the following three first: ITIL best practices haven’t historically been utilized in CSM operations or improvements. Still, frameworks like ITIL and COBIT (Control Objectives for Information Technology) have a lot of innovation and efficiency to offer within the customer experience.

In a remote company, the success of the business often relies on the effectiveness of team collaboration. When team members can work together, they can produce great results. However, poor collaboration can make it difficult for a remote company to achieve its goals. In this article, we will discuss ten ways to improve collaboration between teams in a remote company. These tips help your team work together more effectively and achieve great results!

"Experience" has become the buzzword for quite some time now. We all think and talk about it, but it hardly ever changes anything. One reason for this is that the word "experience" (and Experience Management, for that matter) is a VERY broad term and can be leveraged for many different outcomes. However, we can take a narrow approach when it comes to service and support by focusing on just one aspect: personalized support.

Customer support demand is always growing larger and larger. As your customers expect more and more from your business, it’s likely that your business will be hard-pressed to deliver speed and quality service that meets their expectations. When a business runs into sinking quality issues, they naturally look to expand their support team, however this isn’t always a viable solution.

The world of digital marketing is an exciting and expansive one. It moves quickly, and businesses that use it well see an incredible return on their investment. It’s also an industry very friendly to freelancers. Whether you’re an experienced marketer considering stepping away from your in-house employee position or looking to pivot into something new entirely, freelance digital marketing is an attractive option to those with the right creative skills.

A guide to the link between hunter-gatherers and digital nomads, and how you can effectively support a remote workforce.