Teams | Collaboration | Customer Service | Project Management

5 ways to increase citizen engagement

Citizen engagement sounds familiar yet elusive. It’s not a wonder since it includes different methods, examples, and actions. Since every country has a different political system, there are radically different opportunities and resources to engage citizens. Encouragingly, governments across the world are digitalizing their public services in increasing numbers.

What are SMART goals? Examples and templates

Vague goals that lack clarity are often left undone, even if they have great potential. Transform fuzzy objectives into attainable goals with the SMART goals framework. SMART is an acronym for specific, measurable, achievable, realistic, and time-bound. In this article, we'll dive into why each element of the SMART goals acronym is essential and how to apply them to your own goals. Every team that’s accomplished something phenomenal first had to set goals to get there.

Ready to stop the meeting madness? Miro can help

Time is a scarce resource. No amount of money can buy an extra hour in the day or reclaim an hour of wasted time. Yet, too many of us today aren’t managing where or how we invest this resource responsibly, as we would our finances. In fact, many people regularly stare down impenetrable blocks of back-to-back meetings or double-booked time slots in their calendars.

Mental Blocks Report: How to help teams get unstuck

Do you ever feel overwhelmed when you see a flashing cursor on a blank screen? Or you have so many ideas for a project that you don’t know where to begin? Or perhaps you simply can’t find the information needed to finish the task at hand? A mental block — the feeling of being stuck and unable to move forward with a task or project — is a common part of work that nearly everyone experiences.

MS Teams Unbundled: Why Now Is The Right Time To Move To a Secure Collaboration Tool

In the European Union, MS Teams is being unbundled from the rest of the Office 365 solutions. Join experts in the secure collaboration space to learn about why security-conscious organizations are moving away from Microsoft Teams.

Employee engagement analytics: What and how to measure

Employee engagement analytics is the practice of measuring and evaluating the employee experience. With these actionable insights, you can assess employee well-being and uncover how satisfied your team actually is at work. Why is measuring employee engagement so crucial for your team? Positive engagement metrics often correlate with low employee turnover rates and high productivity rates—both of which can benefit your business.

10 Best Practices for Client Relationship Management

Client relationship building is the lynchpin of business growth and sustenance. It is the harbinger of rewarding customer experiences, meaningful interactions, customer loyalty, brand credibility, and improved reputation. As such, it comes as no surprise that 73% of business leaders attribute client relationship management as a direct link to success.

35+ years in the BPO sector - Matt Rocco on overcoming challenges and pioneering in India

Matt offers a comprehensive view of his two-decade career, starting with trailblazing initiatives like implementing the industry's first predictive dialer technology in the 1990s. The conversation takes a deep dive into Etech's early years, examining both the hurdles and victories of setting up operations in India. But it's not all about technology and logistics; Matt emphasizes the human element that has been crucial in Etech's journey. He talks about how the company's focus on culture and servant leadership had a transformative impact on its performance and workforce. .

How to Safeguard Your Hybrid Workplace from Cyber Threats

With the rise of hybrid work, businesses face unique cybersecurity challenges. Discover how to prevent potential vulnerabilities and safeguard your hybrid workplace from cyber threats by implementing robust security solutions and using remote employee monitoring software.