Teams | Collaboration | Customer Service | Project Management

scoro

The Maturity Gap: What 303 Firms Taught Us About Who's Actually Winning

Mar 4, 2026 By Sean Collins In Scoro
SPI Research has proven that there’s a 7.7x difference in profitability between the most and least mature professional services firms. But nobody’s explained why that divide happens—until now. We surveyed 303 firms across the United Kingdom, United States, Australia, Canada, and beyond to find out. Their answers reveal where most firms are getting stuck. And what the top performers are doing differently.
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m-files

The Future of Microsoft 365 Enterprise Search with M-Files

Mar 4, 2026 By M-Files In M-Files
In today’s digital workplace, information is both a powerful asset and a persistent challenge. Organizations generate more content than ever, yet employees often struggle to find what they need when they need it. Knowledge becomes trapped in disconnected systems. Teams duplicate work because they cannot locate existing documents. Critical insights remain hidden simply because the path to them is too fragmented. Search should bridge these silos.
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DeskTrack

Remote Work Productivity: The Complete 2026 Guide for Your Team

Mar 4, 2026 By DeskTrack In DeskTrack
With hybrid work growing rapidly, tracking, managing, and increasing remote work productivity is the new norm. Businesses must employ the best tools, tips, and strategies for ensuring that distributed teams remain highly engaged, digitally secure, and consistently capable of delivering results Written by: Ashissh Mahaan.
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How to Create Wireframes in Miro (UPDATED 2026)

Mar 4, 2026 By Miro In Miro
Master the art of creating wireframes in Miro! Whether you are building a website, a mobile app, or a complex dashboard, this tutorial shows you how to turn raw ideas into structured visuals using the most efficient workflows in Miro. Creating wireframes in Miro is designed for speed and clarity, allowing your team to move from concept to feedback-ready design without the steep learning curve of traditional design tools.
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Roadmap Reveal 2026: The Evolution of Secure CommsOS | Rocket.Chat

Mar 4, 2026 By Rocket.Chat In Rocket.Chat
Rocket.Chat CEO Gabriel Engel and CPO Christopher Skelly walk through the 2026 product roadmap for Secure CommsOS, covering what's ahead for real-time communications, federation, and Zero Trust capabilities. This session covers: Rocket.Chat is a DoD-approved, open-source communications platform built for defense, intelligence community, and federal agency environments. Secure CommsOS unifies messaging, voice, video, and AI into a single platform with full data sovereignty and compliance controls.
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scoro

March 2026 Version Update: Assigning Roles to Tasks & Time Management Improvements

Mar 4, 2026 By Sintija Lapiņa-Ērgle In Scoro
Planning blindspots, delayed approvals, and unreliable time data can stall even the best-planned projects. Our March release addresses these pain points head-on. Now you can assign roles to tasks to forecast resource needs before your project team is confirmed. Trigger instant email alerts for financial document approval requests for a faster turnaround. Plus, new time management improvements will safeguard your data integrity and accuracy at every step.
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craft

Craft.io now integrates with Linear to give product teams an advantage

Mar 4, 2026 By craft.io Team In Craft
In the modern product landscape—especially for AI-oriented and fast-moving engineering teams—velocity is the ultimate currency. Developers have flocked to Linear because it is lean, fast, and stays out of the way. However, for Product Managers and Marketing Leaders, execution is only half the battle. To gain a true competitive advantage, you need to ensure that every sprint is actually moving the needle on your long-term business goals.
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TrackingTime

Project Profitability: Formula, Metrics, and ROI Guide

Mar 4, 2026 By TrackingTime In TrackingTime
Project profitability is the financial measure of whether a project generates more revenue than it costs to deliver. It is calculated by subtracting total project costs—both direct and indirect—from total project revenue. A project is profitable when the result is positive; it’s unprofitable when costs exceed what the project earns.
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Data masking: Limit access to sensitive customer data | What's New

Mar 3, 2026 By Zendesk In Zendesk
Not everyone needs access to sensitive customer information. Data masking lets admins hide personally identifiable information—like names, email addresses, and phone numbers—from agents in custom and light agent roles. Limiting data visibility by role reduces unnecessary PII exposure, preserves ticket workflows, and protects sensitive information. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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