Teams | Collaboration | Customer Service | Project Management

teamwork

How to choose a billing model that protects your margin (not just your comfort zone)

Sep 25, 2026 By Ben Brigden In Teamwork
Most guides treat picking a way to charge clients like picking a paint colour: here's the swatch card, choose what you like. That advice is now wrong, and it's costing firms margin every month. Before I joined Teamwork.com, I spent nine years in agencies watching the same thing happen, and it always started with a model nobody had really chosen on purpose. This guide reframes the decision around one idea, then hands you a test to make it.
Read Post
teamwork

Cost to serve: the hidden price of client delivery (and how to total it)

Sep 25, 2026 By Ben Brigden In Teamwork
Ask ten agency leaders what a client costs to deliver and it's likely some will quote you the delivery estimate. That number is almost always too low, because it counts the work that gets invoiced while ignoring the work that doesn't. This guide takes an idea borrowed from supply chains and rebuilds it for client delivery. It's a simple ledger that totals the true cost of serving a client, so you can see which accounts earn their keep.
Read Post
troop messenger

Top 10 AI Knowledge Bases for Customer Support Teams

Sep 25, 2026 By Archana Reddy In Troop Messenger
Not every AI knowledge base does the same job. Some are designed to deflect tickets before they reach your team. Others sit behind the scenes, feeding agents the right answer at the right moment. A few try to handle both roles, though the depth of each varies considerably. The decision usually comes down to three questions: Does the tool need to live inside a platform you already use, or can it operate independently? How much AI actually ships with the base plan versus what requires an upgrade?
Read Post
teamwork

10 Smartsheet alternatives that connect delivery to margin

Sep 25, 2026 By Ben Brigden In Teamwork
Most searches for Smartsheet alternatives begin with a question I could never answer fast at an agency: are we actually making money on this account? I'd have four browser tabs open and still be stuck. One tab held the project plan, one the timesheets, one a finance export, and one a sheet nobody trusted. By the time I stitched them together, the month had closed and we'd already spent the margin. That's the trap with spreadsheet sprawl: the work is visible, but the money isn't.
Read Post
teamwork

How to bill a client without leaving money on the table

Sep 25, 2026 By Alex York In Teamwork
Most guides on how to bill a client stop at the invoice: pick Net 30, send a tidy PDF, chase the late payers. That is the paperwork, not the billing. Billing a client profitably is a commercial decision you make long before the invoice goes out, and getting it wrong drains margin every single month. This guide reframes billing as a four-rung climb from work done to margin banked. Expect real numbers and the moves that actually shift the outcome.
Read Post

How Much Time Does Your Team Waste Switching Apps? | Troop Messenger #shortsvideo

Sep 24, 2026 By Troop Messenger In Troop Messenger
How much time does your team waste switching between different apps? Constantly moving between chat, calls, files, screen sharing, and collaboration tools can make everyday teamwork more complicated. Troop Messenger brings team communication and collaboration together in one connected workspace — helping teams chat, call, share files, collaborate, and get more done. Chat Calls File Sharing Screen Sharing Team Collaboration.
View Video

Command by Asana

Sep 24, 2026 By Asana In Asana
Shipping software takes more than generating code. The decisions, specs, tickets, dependencies, and release plans all have to move with it. Introducing Command by Asana, the planning and product development system for builders. Command gives engineers and coding agents the shared context they need to move work from plan to release. Release forecasts stay current as the work changes, risks surface before they become delays, and leaders can see where delivery stands without another status meeting.
View Video

Slack School | Start Building with Slack Code

Sep 24, 2026 By Slack In Slack
Why code alone when you can build together? Slack Code brings your team and agents into one shared space to build, review, and keep work moving. In this episode, you’ll learn how to collaborate with agents, review code diffs, preview HTML, and get feedback from the team — all without leaving Slack. Class dismissed!
View Video

Copyright © 2026 OpsMatters™. All rights reserved.