Teams | Collaboration | Customer Service | Project Management

With AI assistants like Claude and ChatGPT becoming more deeply integrated into knowledge work I wanted to run a like-for-like comparison in a competency close to my heart: data analysis.

Tamar Yehoshua is Chief Product and AI Officer at Atlassian, where AI agents are now direct users of the software her team builds.

I’m TJ Power, a neuroscientist, no.1 bestselling author of The DOSE Effect, and the founder of DOSE Lab. Over the last 12 months, my team and I have been laser focused on a new question: how can we help society build successful brains that are ready for the AI future? Recently, with Asana, I hosted a series of dinners in Sydney and Melbourne for C-suite executives.

In 2026, as hybrid and remote work continue to affect the modern workplace, small and mid-sized businesses (SMBs) are once again considering how to manage and keep track of their dispersed workforces. The Gallup 2026 Hybrid Work Indicator shows that 78% of U.S. employees in jobs that allow them to work from home either work in a hybrid arrangement (52%) or are entirely remote (26%), with flexible work having become the main working model for roles in the knowledge sector.

Screenshot monitoring software periodically captures images of an employee’s screen during work hours to verify activity, either visibly or through stealth (silent) capture.

“How much PTO do I have left?” “Where can I find my latest payslip?” “Am I eligible for this benefit?” These are simple employee questions, but resolving them can mean checking the HRIS, searching policies, retrieving live data, chasing approvals, and updating records. At scale, that administrative work adds up.

Get a firsthand look at how TeamSupport’s Director of Global Support used AI Agents during a real-world incident.

It’s common when managing projects that you need to sign-off with a client. For example, you might need them to approve a mock, document, or decision. Many companies do this with an informal message or verbal acknowledgement. This causes problems later. Who actually signed off on the decision? When? Which exact changes are required? This is why it helps to implement a formal process. At the same time clients don’t want to take too many extra steps.

A booked meeting creates an opportunity, but it does not preserve the context that produced it. The prospect may have responded because of a specific operational problem, recent company change, timing signal, or message from an SDR. If that context disappears before the account executive joins the call, the prospect has to repeat information or explain why they agreed to speak in the first place. The sales process already feels less precise.