Teams | Collaboration | Customer Service | Project Management

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Available to Suite Professional customers and above, Workforce Activity Tracking gives you a free 24-hour view of agent activity across tickets and channels. Review workload distribution, Average Handle Time (AHT), and activity patterns to better understand what's driving your operational metrics, all directly in Zendesk. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Great ideas from workshops. Lost somewhere in the handoff. That's the problem Flight Centre Travel Group set out to solve — and at Canvas 26 Sydney, Global Chief Product Officer Wendie Lee and Head of Design Hans Barroga share exactly how they're tackling it. In this fireside chat, they discuss how Flight Centre is reimagining their product operating model across multiple brands and markets with Miro — using AI to make sure context doesn't get left behind when a collaborative session ends and the real work begins.

Your business looks fine on the surface. Day-to-day operations are running. Cash flow is steady. Nothing's on fire. But underneath, productivity is leaking. And it's slowly killing your company. Slow growth, hidden inefficiencies, and silent productivity killers cost businesses more than they realize — because they don't show up in dashboards or weekly reports. They show up months later, in missed targets and shrinking margins.