Teams | Collaboration | Customer Service | Project Management

What AI can do in performance management, and what it can't.

Performance management has been broken in most organizations for a long time. It was designed for offices, where managers could track progress through proximity and ambient visibility. Remote work removed the ambient visibility. AI is now removing the need for most traditional performance proxies.

Remote Employee Productivity Benchmarking 2026: Activity Signals vs. Burnout Risk

As distributed and hybrid work become the default operating model in 2026, a new productivity dilemma is emerging for organizations: How can organizations measure remote employee productivity without setting up a system that causes exactly the opposite- a loss of focus, engagement and sustainable performance? Productivity monitoring tools have long relied on visible activity.

The Offboarding Test: Can Your Messaging Workflow Survive When Someone Leaves?

Most communication problems stay hidden while the right people are still around. A project manager knows where the final contract lives. A contractor remembers which client group is still active. Someone on the sales team knows why a supplier was moved to a different thread. None of it feels fragile, because the people carrying the context are still one message away.

Switching from Slack to Chanty is Simple: A Detailed Guide on Data Migration

The thing nobody says out loud during a tool migration is the real fear underneath it: what if we lose everything? Years of conversations, decisions buried in threads, the context that makes a team actually understand itself – gone in one messy export. And it’s not just a technical worry. If you’re the one making this call, you’re carrying more than a checklist.

AI agents that actually get work done | Zendesk Specialized Agents

Your business isn't generic, so your AI agents shouldn't be either. Zendesk Specialized Agents are built to reason, make decisions, and complete real work — so you can spend less time in meetings and more time driving results. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Is Dave the reason your service desk can't scale?

Your service desk may be working — but is it working as well as it should? If key processes, integrations, or know-how depend on one person, that’s not just a people problem. It may be an ITSM maturity gap. See where your service operation stands, benchmark your maturity, and uncover where you can improve next. Vivantio — When Service Matters. Our solutions are designed for teams that put service first.