Teams | Collaboration | Customer Service | Project Management

Simpplr

The homepage problem: why one intranet home stopped working

Aug 13, 2026 By Abhishek Srivastava In Simpplr
Every employee opens the same intranet homepage. It doesn't matter what team they're on, what they do, or what they need. The same banners, links, and announcements greet everyone. In trying to be everything for everyone, the intranet homepage ends up feeling relevant to no one.
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atlassian

Introducing the AI context engine for your entire codebase

Aug 12, 2026 By Kasen Stephensen In Atlassian
Without the right context, every day is day one for a coding agent. Agents may have the intelligence needed to write, refactor, and review code, but they still face the same challenge developers do: understanding how complex systems actually work. They need the right context to navigate cross-team dependencies, ownership boundaries, and downstream impacts that are hard to understand from any single workspace. Code only tells part of that story.
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workativ

What Is Conversational AI? A Guide to Conversational AI Chatbots

Aug 12, 2026 By Admin In Workativ
A conversational AI Chatbot is an intelligent computer program that mimics real-life human interactions. This is made feasible by the solid basis of machine learning (ML) and natural language processing (NLP). Siri, Alexa, and Google Assistant exemplify the concept of conversational AI. Unlike traditional first-generation bots that deliver canned answers to a set of questions, conversational AI bots are more complex and intelligent.
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Group permissions: Control Copilot feature access by team | What's New

Aug 12, 2026 By Zendesk In Zendesk
Control which agents can access specific Copilot features. With group-level permissions, you can assign enhance writing, similar tickets, and merge suggestions to specific teams instead of enabling them account-wide. Tailor AI access based on team needs, pilot features with select groups, and maintain clearer governance across shared environments. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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troop messenger

How Communication Tools Improve Remote IT Support

Aug 12, 2026 By Archana Reddy In Troop Messenger
Understanding the New Normal: Distributed and Remote Workforces With more organizations embracing distributed and remote work models, IT support has become a critical pillar for operational success. The shift to remote work, accelerated by recent global events, has transformed how teams communicate, collaborate, and access company resources. According to a Gartner survey, 47% of companies plan to allow employees to work remotely full-time post-pandemic, highlighting the permanence of this trend.
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troop messenger

How Integrated Collaboration Platforms Bridge the Gap Between Sales and Support

Aug 12, 2026 By Archana Reddy In Troop Messenger
Historically, sales and customer support have traditionally operated in silos. Teams prioritized acquisition and revenue, while support focused on retention and customer satisfaction, often relying on separate systems with limited communication. The result was a fragmented customer journey and inconsistent experiences. Today, customer experience is a defining competitive advantage. Customers expect seamless interactions, regardless of department, making disconnected workflows increasingly unsustainable.
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atlassian

3 AI bets powering Atlassian's integrated marketing impact

Aug 11, 2026 By Esra Guler In Atlassian
The past couple of years have changed how my team operates. We’ve experimented, adjusted quickly, and seen meaningful early results. That momentum got me excited about where marketing is headed in the age of AI, even as we continue learning along the way. Since then, we’ve witnessed what holds companies back from succeeding with AI.
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workativ

How to Automate Access Provisioning for New Hires

Aug 11, 2026 By Deepa Majumder In Workativ
A new employee starts on Monday. HR has already added them to the HR system, but IT is still waiting for a ticket. Their email account is ready, yet they cannot access the VPN, shared folders, Salesforce, Jira, or the applications their team uses every day. By lunchtime, the employee is messaging their manager. The manager is following up with IT, while IT checks several systems to find out which requests were completed and which were missed.
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