The global pandemic has changed the face of e-commerce and customer journeys. As expectations shifted overnight, customer teams found themselves rapidly re-evaluating their customer care process. BrewDog, the best-selling craft beer brewery in the UK, found itself in this situation.
For over 50 years, the team at frog has harnessed the power of in-person collaboration to help their clients bring new products to market and transform their businesses. Their process and the incredible outcomes they produce have earned them a reputation for excellence. There’s a reason brands like Porsche, GE, and Pfizer turn to Frog to inject new levels of innovation into their product design.
Bombs Away is an independent UXO (unexploded ordnance, explosives) consultancy from the Netherlands. The company provides historical research services for governmental institutions and construction companies worldwide and helps to neutralize areas that might contain bombs still in the ground after World War 2.
4 lessons from corporate-responsibility standout Patagonia to help you weather any storm.
Delivering life-saving vaccines required solving complicated logistical problems on a global scale.
The 2020 global pandemic challenged businesses across the globe. However, some companies still found a way to continue growth regardless of the challenges. We’re happy that one of our customers could take their work management to a new level with the help of Scoro. Laguna Pools is an Australian construction company that builds innovative, high-quality concrete pools.
Germany’s railway infrastructure is considered the backbone of its economy because of a single company: Deutsche Bahn (DB). As the country’s local and long-distance railway service provider, the company’s growth is remarkable: Industry: Railway transport, Logistics Headquarter: Berlin, Germany Headcount: 300,000 employees Annual Passengers: 151 million passengers transported in 2019
Felix Starzer, Head of Customer Care at Staffbase tells us how he uses dashboards to motivate and inspire his team to provide the best customer service going. The team endeavour to go above and beyond and as a result, always exceed their CSAT goal.
