Teams | Collaboration | Customer Service | Project Management

Ship beautiful notifications across every channel | Courier Design Studio

Mar 18, 2026 By Courier In Courier
A walkthrough of Design Studio, Courier's multi-channel notification designer. Build and manage notification content for email, SMS, push, inbox, Slack, and Microsoft Teams from a single editor. In this video, we cover: Drag-and-drop content blocks for building templates fast Channel-specific editing with one-click switching Full HTML mode for email with live preview Test sends with real variable data Version history with visual side-by-side comparison Design Studio is in public beta and available in your Courier workspace today.
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geckoboard

To animate, or not to animate?

Mar 18, 2026 By Ian Wright In Geckoboard
I love data visualization and have spent a lot of time looking at charts across different vendors, BI tools, and libraries. One thing that keeps coming up for me is how animations are handled. There’s a wide range of approaches. Some charts don’t animate at all, some do it poorly, and a few get it right. The difference isn’t just aesthetic. It has a direct impact on how easy it is to understand what’s happening in the data.
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miro

Unleashing the creative spark: How Miro and reMarkable are driving product innovation

Mar 18, 2026 By Margot Ahlquist In Miro
In product development, the “concept and ideation” phase is often where the magic happens — or where it’s lost. A common scenario: a dozen browser tabs open, notifications pinging, and a blank document staring back at you. While modern product lifecycle management (PLM) gives us the framework, the “messy” beginning of a product’s life requires something more intuitive than a keyboard.
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rocket.chat

Rocket.Chat Labs #1: What happens when you throw 1.2M messages at AI search

Mar 18, 2026 By Pavithra Sudhakar In Rocket.Chat
Welcome to Rocket.Chat Labs: our way of showing what is cooking in the R&D kitchen. No polished demos on curated datasets. No slide decks dressed up as evidence. Just real engineering, real data, and the honest story of what we found. The first in a series where we open up our R&D process: what we built, how we tested it, and what we actually found.
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teamwork

8 Best Business Forecasting Software Tools for 2026

Mar 18, 2026 By Ben Brigden In Teamwork
If you’ve ever staffed a project thinking, we’ll figure it out, you already know why forecasting matters. Forecasting isn’t just math. It’s the difference between protecting your margin and quietly losing it. It’s the difference between a smooth delivery week and a last-minute scramble for people you don’t have. This list covers broad business forecasting software options, but I’m reviewing them through a project delivery lens.
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teamwork

IT resource management: Planning capacity and avoiding overload

Mar 18, 2026 By Ben Brigden In Teamwork
IT resource management: Summary & key takeaways If you have ever staffed an IT project because everyone looks free next month, you probably know how that plays out. A critical ticket appears, pre-sales needs help for a day, calendars fill up with meetings, and the plan that felt solid on Monday starts to fall apart by Thursday afternoon. That is why I treat IT resource management as an operating system, not a one-time staffing task.
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Workstatus

Cut Billing Disputes by 30%: How Proof of Work Builds Client Trust

Mar 18, 2026 By Ash Grover In WorkStatus
For IT services firms, agencies, outsourcing teams, and consulting businesses, billing disputes don’t usually happen because work wasn’t delivered. They happen because the work isn’t clearly visible to the client. The problem isn’t effort. It’s visibility. When clients see proof of work as it happens, invoices stop feeling like claims and start feeling like confirmations. Clear, verifiable work records reduce friction, build trust, and speed up approvals.
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troop messenger

How island communities decide on digital services

Mar 18, 2026 By poojitha In Troop Messenger
Island communities don’t adopt digital services the same way major cities do. Their decisions are shaped by unique challenges, from patchy internet and limited tech support to deep reliance on local trust networks. Choosing the right digital platforms means weighing not just features and pricing, but also reliability under tough conditions and whether a service fits local culture and daily routines.
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onedesk

10 Tips for Support Agents to Supercharge Productivity

Mar 18, 2026 By Erin Richardson In OneDesk
Support agents need to manage high ticket volumes on top of maintaining high CSAT (Customer Satisfaction) scores. Despite this, customers expect fast support. This is why support agents need tools that work with them, not against them. OneDesk is a uniquely powerful tool because it combines a full-featured help desk with robust project management. This integration eliminates the need to switch between apps, but the real productivity boost lies in how you use its advanced features.
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