Teams | Collaboration | Customer Service | Project Management

Your Productivity Metrics Are Outdated: How to Assess Employee Output in 2021 and Beyond

Continued Coronavirus uncertainty and employee preferences are delaying in-person returns to the office, making long-term workplace disruption an inevitable part of today’s business environment. According to Gartner, 82 percent of company leaders plan to allow people to work remotely at least part of the time moving forward.

Hierarchy of Needs: Product Management Edition

Maslow's hierarchy of needs is a motivational theory in psychology outlining a five-tier model of human needs as hierarchical levels within a pyramid. Maslow posited that human needs are hierarchical and that his pyramid lists the needs from most basic to the least basic. So, according to Maslow, one would start at the bottom and only when one's needs at that level are satisfied would one think about the next higher level.

How to write an actionable bug report (free template to get started)

We can all agree bugs are a problem. They affect your customers' experience with your software and pose a real threat to your profitability. Unaddressed, bugs make people stop using your products, uninstall your apps, and force customers to look at your competitors for solutions. That's why it’s vital that you have a reliable process for handling bugs in your software.

How to Set Up a Content Workflow Management System for your Team

For any online business to scale via organic means content marketing and a content workflow management process are crucial for creating growth workflows that every digital business should be starting with. Do we still need to remind ourselves of the value of content creation? Hopefully Not! I believe you create content on a weekly or monthly basis and you know the value of content.

10 Ways to Align Your Teams for Optimized Service Management

The benefits of optimized Customer Service Management are becoming more widely understood every day. Of course, within any given organization, not everyone will recognize the value at the same time—in which case you may be interested in some communications tips we've seen from our clients.