Even before the COVID-19 pandemic forced millions of contact center employees around the world to transition to a work-from-home model, technological advancements had made remote work an increasingly viable option within the industry. But while centers had some agents working from home, the overall percentages were quite low.
Team collaboration software market is growing stronger every day. With companies switching to hybrid work models and leaders realizing how important collaboration is, it is expected that teams will be increasingly using collaborative tools in the years to come. There are numerous examples of team collaboration software on the market. We are bringing you the list of best solutions in four categories essential for simple collaboration – regardless of where you work from!
Early stage companies are constantly evolving their product to fit the market they operate in. They reach customers to keep them engaged using a high magnitude vector that contributes to their success. Architecting the communications strategy for your product thus becomes an important problem to tackle, which in turn can cause second-order effects like having to trade off the speed of product development iterations.
Transitioning to a hybrid team workforce can be difficult without the proper planning. Use these 7 methods of improving productivity to lay the foundation for a healthy, productive workforce!
Project management might feel like an internal affair, but it’s really all about the client. Client feedback should be encouraged at every stage of the process to enable your teams to deliver the best projects. Here, we’ll take a deep dive into the role of client feedback in successful projects. We’ll explore why feedback is so important, discuss how to respond to negative feedback, and provide some best practice tips to help you collaborate more effectively with your clients.
Putting your finger on exactly what makes a great creative team can be surprisingly complex. Of course, creativity is a must, but having a team full of creatives with no standardized way of working or leadership can quickly lead to chaos. In this blog post, we’re going to look at how digital agencies and businesses can harness the creativity of their teams.
When managing projects with Scoro, there’s really nothing you Gantt do (was that too much?). With this update, we took our users’ feedback on board, improving the Gantt chart even further and tweaking the chart usability to fit various workflows. See what we’ve been up to.
With COVID-19 restrictions slowly easing in several parts of the world, many businesses are preparing to welcome employees back into the office. However, you first need to ensure your workplace is well-equipped to tackle the several challenges brought by the pandemic. And for that, you need a back to work checklist. Creating and implementing a well-thought-out checklist will ensure you’ve considered every challenge and prepared for any possibility.
