Approximately 96% of business leaders reported that focusing on agent experiences makes it easier to retain top talent. That’s not all. An astounding 87% of business leaders also shared that prioritizing employee happiness will give them a competitive advantage. Despite these findings, only 19% of companies have made agent experience their strategic priority. As a result, poor agent experience contributes to high turnover rates, especially for contact center agents.
Stephanie Briggs, director of employee experience at Ivanti, knows what it takes to provide the ideal employee experience. Storytellers are a special breed of people who understand the nuance of communication and the sacredness of words. They comprehend how people may need to hear messages in various ways to grasp a story’s essence and inner meaning. You’re a lucky company when you have such an individual leading your employee experience.
Modern business marketing is awash in initiatives, processes, data, and metrics — from referral traffic to new visitors on the website to an alphabet soup of KPIs, there’s a lot to keep track of. And that’s before we start doing any of the actual work of marketing! Marketing OKRs (we know, yet another acronym!) are one way to cut through the noise and align your marketing efforts around something coherent and achievable.
How often do you hear yourself saying, I’ll get to that later, or Can it wait until tomorrow? Do you often work on small, unimportant tasks while larger, more significant ones wait on your to-do list? If so, it might be time to eat that frog. The eat that frog technique will help change your mind about what’s important and get you moving in the right direction. Once you start using this technique, you’ll find that your productivity skyrockets and stress decreases significantly.
