Teams | Collaboration | Customer Service | Project Management

We originally posted this blog back in 2016, but now that we’re a little older and wiser, we thought it was time to revisit it. As a company, we’re now over a decade old, and this year our founders Peter and Daniel won the prestigious EOY Entrepreneur(s) of the Year award (yay!). So it’s probably safe to say we’re not exactly a startup anymore. But we were. And it taught us some of the most important lessons we needed to know in order to get to where we are today.

If you’ve ever hired a new employee, you know how stressful the process can be. Applications. Interviews. Decisions. And once you’ve hired somebody, your job still isn’t done — now it’s time to provide a comprehensive, stellar onboarding experience to give them everything they need to do their job, and a great first impression of your agency. A new hire checklist is the best way to help new employees blend into your agency quickly and easily.

Stress is unavoidable and can negatively impact our day-to-day lives if we don’t have good stress management techniques. Stress can hurt your body and mind, even when you have problems at work, with family, or by yourself. You must find practical techniques for managing your stress levels to better balance your lives and reach your full potential. In this article, you will see ten powerful strategies for reducing stress and improving overall well-being.

Call centers play a crucial role in providing exceptional customer service and support for businesses across various industries. Call center project management is vital to ensure smooth operations, high customer satisfaction, and maximum productivity. In this blog, we will delve into the world of call center project management, exploring key strategies, best practices, and tools that can help you achieve success.

In today’s digital landscape, remote project management has become the norm for many businesses. Efficient collaboration and streamlined communication are critical for success. In this comprehensive guide, we will explore how project managers in remote teams can harness the power of Google Workspace integration use cases to optimize their workflows and enhance productivity.

Geoff Reiss once said: "Project management is like juggling three balls: time, cost, and quality." As a project manager, you've got a lot on your plate. Streamlining your processes with the right tools and templates can potentially save you a lot of time. One effective way for project managers to speed up their daily workflows is to use email templates.

When tracking your team’s time and attendance, you need the right employee monitoring software at the right price. If Time Doctor and TimeCamp are the time tracking platforms at the top of your list, you’ll want to make sure the tool you choose has the features you need, including: Curious which of these two solutions comes out ahead—and which fits your budget? In this guide, we compare Time Doctor and TimeCamp so you can choose the right time tracking software for your business.

This quote rings true for most project managers, but especially for DevOps project managers. DevOps project management allows agencies to take an agile approach to software development where continuous improvement is the primary goal. It’s also a model that can ask a lot of project managers, requiring them to manage multiple teams and master new disciplines. In other words, it’s a model that includes a lot of different colors that have to be blended together into something beautiful!