Teams | Collaboration | Customer Service | Project Management

Teamwork.com is introducing AI credits. If your first question is “what’s this going to cost me?”, the short answer is that your credits come included with your plan, at no extra cost. Your plan price stays the same, and most of the AI you use day to day doesn’t use credits at all. What changes is how the bigger jobs you hand to AI are covered, like asking Ask AI for a report or having an agent prepare a client update.

At ARM Creative, a single campaign can span broadcast TV, over-the-top (OTT) ads, radio, Spotify, paid social, display, and retargeting—all running at once, each with its own deadlines, specs, and approvals. It used to be that campaign updates lived in email threads, while feedback was scattered across Slack and inboxes. Without a shared system, it was difficult to see whether a deliverable was approved, in progress, or falling behind.

Workforce scheduling is the process of matching staffing to demand across time, within a labour budget and whatever rules apply to your workforce. Every article on the subject agrees on that definition, lists the same components, and then moves to software. The part that decides whether a schedule works is quantitative, and three numbers do most of the work: Miss the second one and you will be understaffed by roughly a quarter every single week while your headcount looks correct on paper.

A construction timesheet records who worked, where, on what, and for how long. On a private job that is a payroll and job-costing document. On a federally funded or federally assisted job it is the source data for a weekly certified payroll report, and it needs two fields that almost no free template includes: work classification and cost code. The template below has both, splits straight time from overtime, and comes with a checklist of every field Form WH-347 requires.

Search for payroll reminders and you get email templates for chasing timesheets. Those matter, and they are the cheap half of the problem. If a timesheet arrives late, payroll is inconvenienced. If a tax deposit arrives late, the penalty runs from 2% to 15% and can be assessed personally against the person responsible. Payroll reminders run in two directions. Outbound are the ones you send to employees and approvers.

A market positioning project that used to take a consulting team four to five weeks now takes two and a half days. That's not a forecast. It's what Michael Nenninger, former EVP of digital consulting at msg, described on a recent episode of the Leaders in Consulting podcast. His team built the work as an AI workflow: around 60 prompts, 15 sub-tasks, and a human checking quality along the way. The host did the math on air: that's 5% to 10% of the effort it used to take.

A project plan is the document that records what will be delivered, by when, by whom, at what cost, and what happens when any of those change. It is the reference the team and the stakeholders return to when there is disagreement, which is the only test of whether it was worth writing. Two things get conflated constantly and cause most of the confusion around this topic. A Gantt chart is not a project plan — it is the schedule section of one.

Non-billable hours are hours worked that cannot be charged to a client: internal meetings, admin, training, business development, proposals, and project overruns you chose not to invoice. Every guide to this subject treats non-billable time as a problem to minimise. That framing causes two expensive errors. It leads firms to price as though non-billable time does not exist, which understates the break-even rate by around 60%.