Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Project Management, Methodologies, Productivity and Tools.

Stop Selling Implementation Services (& Do This Instead) w/ Max Traylor

Agency clients I talk to often want more strategic consulting from the agencies they hire. At the same time, many agencies feel like the services they’re delivering are often undervalued by the clients they serve. If both of these are true, then why are so many agencies caught in what Pete Caputa calls the “Tactician’s Trap” where it feels like you’re on an endless hamster wheel selling implementation services without being valued for the strategic insights you can provide to your clients.

What's new in Asana | June 2024

Welcome to the June edition of What’s new in Asana. First, specify the impact of subgoals, projects, and tasks that automatically contribute to a goal’s progress with weighted goals. Next, view capacity plans grouped by projects to manage project staffing. Finally, manage your billing cycle more effectively by temporarily pausing the licenses of inactive users in your domain. For a full list of what’s new this month, check out our Release Notes in the Asana Help Center.

How architects use project management software (+ 5 top tools)

As a professional in architecture, do you ever feel like you’re spending so much time managing business operations that you don’t have enough time to, you know, architect? It’s frustrating — and frustratingly common. You’re juggling multiple clients and projects (not to mention internal team members and external stakeholders), and someone has to keep everybody focused on the right tasks at the right time.

How Remote Working is Changing the Way Leadership

How we work is changing, which means how leadership works are also changing. The rise of remote working has created new challenges for leaders, from managing teams across different timezones to fostering connections between colleagues who might never meet. But it’s not all bad news! The shift towards remote work can also present exciting opportunities for leaders to create more effective and efficient workplaces – if they know how.

Free employee attendance sheet templates (Excel and PDF)

Looking for a free employee attendance sheet template? If you need a surefire way to track your employees’ working hours while ensuring that they get paid correctly – you need an employee attendance sheet. An attendance sheet template will save your time and money when tracking the billable hours of your team. In this article, we’ll provide three useful employee attendance sheet templates to save you the hassle of creating a new attendance sheet from scratch.

5 printable time sheets you can download (free templates)

Tracking employee work hours keeps you informed about attendance and where employees spend their time. It will help you calculate employee pay accurately while improving their productivity. So, how can you track employee time? Printable time sheets are one option. These are paper timesheets on which employees can note down their hours. To make this simpler, you can use a ready-made timesheet template. In this article, we’ll provide five different editable and printable timesheet templates.

Top 10 workforce optimization software (features, pricing)

As a business owner, using workforce optimization (WFO) strategies can increase your company’s employee productivity and operational efficiency. And the easiest way to reap these benefits is by utilizing workforce optimization software. The software integrates data from various sources, such as your contact center, back-office, etc., into one unified solution. These data-driven insights allow you to make faster and more informed business decisions.

The ultimate offshore call center guide

Offshoring your customer service to a call center is a great way to improve your customer experience at an affordable rate. However, you should only select an offshore call center after careful consideration. Your customers may be unsatisfied and could leave you if the service your offshore call center provides is poor. But how do you choose the right offshore call center? In this article, we’ll go over what an offshore call center is, and how to choose an offshore call center.

Employee Utilization Reports 101: Your Ultimate Guide

A utilization report tells you how your employees are spending their work time. It shows how much time they spend on tasks, projects, and other activities, differentiating between billable (revenue-generating) and non-billable (internal, administrative) work. Utilization reports help calculate key metrics like: Let’s say you have a designer on your team who works eight hours daily.