Teams | Collaboration | Customer Service | Project Management

Elena Verna is Head of Growth at Lovable, one of the fastest-growing AI-native companies. She's previously held growth and product leadership roles at Dropbox, Miro, Amplitude, and SurveyMonkey, where she built some of the most influential frameworks in product-led growth. We discuss Key takeaways.

This month, we’re focused on making the Zendesk Resolution Platform more flexible and easier to manage. From the shift toward AI-powered "agentic" workflows to enhanced governance controls, these updates are designed to help your team deploy automation faster while maintaining a high standard of service quality.

Circuit diagrams just landed in Miro. In this video, we walk through how to use Miro's 79 specialized Electrical Engineering shapes to build professional circuit diagrams - from basic LED circuits to complex schematics with transistors, logic gates, relays, and power sources, all inside your collaborative workspace. No more isolated files or disconnected tools. Your circuit diagrams now live alongside your project plans, specs, and team discussions - so engineers, product teams, and stakeholders can design, review, and iterate without ever switching apps.

In this session, Haim and Joe discuss how Product Managers can confidently navigate shifting priorities, build stakeholder alignment, and keep teams moving forward, without the chaos.

Imagine applying for parental leave… and getting everything done in just one chat. In this video, you’ll see a real HR AI agent use case where an AI chatbot handles the entire parental leave process from policy explanation to leave application, HR notification, and even scheduling a return-to-work meeting. This isn’t just automation. This is what modern AI agents can do for HR teams today. What You’ll See in This Video.

Learn how to use Asana’s Slack integration to instantly create tasks using an emoji reaction. This quick tutorial from an Asana Solutions Partner, iDo shows you how to set it up and use it effectively. Chapters.

Roadmaps aren't just about dates and features. They're about aligning leaders on where you're headed and why. In this video, Axel Sooriah shows you how to create and share roadmaps in Jira Product Discovery that keep your leadership team informed with a live, always-up-to-date view. You'll learn how to build a now/next/later roadmap using board views, customize cards with confidence levels, goals, and team info, reorganize by goals or quarters, and publish a shareable read-only URL that stakeholders can explore without editing.

One of the most powerful features of Jira Product Discovery is the ability to connect your product backlog to your delivery backlog in Jira. In this video, Axel Sooriah shows you how to link ideas to Jira Software work items, track delivery progress visually, and keep your roadmap automatically up to date. You'll learn how to link or create Jira work items directly from an idea, visualize delivery status and progress, and use the autofill dates feature to automatically keep your roadmap in sync with engineering timelines.

Get a quick overview of Jira Product Discovery, Atlassian's purpose-built tool for prioritization and roadmapping. In this video, Axel Sooriah walks you through the basic elements of Jira Product Discovery: the All Ideas view, custom fields, grouping, filtering, sorting, and the four types of views (list, board, matrix, and timeline) that help you slice and dice your backlog for different stakeholder conversations.

Just launched a new Slack workspace and not sure where to start? In this episode, we’ll walk through the essentials to get you up and running fast. From setting up the right channels and creating simple workflows to installing must-have apps, learn how to build a strong foundation from day one. Class dismissed!