Teams | Collaboration | Customer Service | Project Management

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The old fashioned way of tracking employee attendance and time presents several challenges. In this video we’ll detail how Buddy Punch — our employee attendance tracker — solves the above problems, so that you can (1) make your staff accountable, (2) save hours on payroll, and (3) create schedules quickly and more accurately. Then, we’ll list other employee attendance data systems, so that you can make a more informed decision before you start tracking.

Simpplr is the leading AI-powered employee experience platform. Organizations use our products to deliver personalized experiences that inspire and engage their employees. Wherever people work, Simpplr enables them to flourish. According to Gartner, 9 out of 10 intranets fail. That’s a lot. We’re here to turn that statistic around – which is why Simpplr is backed by research to prevent intranet failure.

In this video, we’ll take a look at what webhooks are, how they function, and how to use them at Zendesk. We’ll also set up a couple of webhooks, first in the Zendesk Admin Center UI where we’ll see how we can create cards in the project management tool Trello, then using the webhooks API, where we’ll work with the Github API to raise issues in a repository.

The next generation Slack Platform is packed with a ton of amazing features. In this video we’ll get a quick overview of what the new Slack Platform has to offer, and how these new features work together in a way that makes it faster and easier to build solutions that simplify your working life.

The Zendesk Community took a deeper dive into the new and advanced Routing and Live Agent Reporting capabilities. Joined by our panel of experts who shared an overview of the benefits of these new features while presenting a better understanding of how they intertwine with other Zendesk routing capabilities.