Teams | Collaboration | Customer Service | Project Management

Customers want fluid, natural conversational experiences in which they are in control – they can choose where the conversation goes across channels as well as when the conversation pauses and resumes. Businesses are building a more fluid CX, especially as a majority of consumers would spend more with companies that allow them to start a conversation on one channel and pick it up on another – without needing to repeat themselves.

Do you know reading books can enhance your productivity as it improves your knowledge, focus, creativity, and problem-solving skills? Unfortunately many love reading books, but never have time to read. Don't Worry! This National Productivity Week, Swapnil Tripathi, our Co-Founder & CRO is here with a trick on how you can find time to do that.

With Zendesk's AI tools like Content Cues, scan every single support request to surface common questions and trending topics, improve your knowledge base, and optimize the customer experience.

Learn how to format Slack messages for clearer communication with your teammates.

Learn how to use huddles for quick, informal conversations with your team.

Boost your productivity and achieve your goals! Learn practical strategies for boosting productivity and maximizing your efficiency using Employee Monitoring Software. First step towards a more productive future! Follow us here.

Executive Order to improve the Nation’s Cybersecurity, Zero Trust Initiatives, DoD Digital, and Software Modernization Strategies, are all pushing digitization and security to the top of government project schedules. Gartner predicts that worldwide government IT spending will grow 6.8% in 2023. 🚀 Government organizations are being challenged to upgrade their internal processes in order to deploy innovative new services and enable more effective collaboration, while fully protecting all users' privacy, data, and communications.

Hear firsthand how eCommerce champions, Pair Eyewear and LuxDeco, balance hyper-growth with quality service using Zendesk + Shopify in harmony. In this video, we walk you through how you can execute best-in-class, customer-first experience by leveraging key metrics, core Zendesk capabilities, and foundational integrations.

Learn how to trigger notifications based on user activity. In this workshop, we will setup a sample webapp and demonstrate how to send notifications to users based on their activity and what you can now do with user events from Courier using Segment.

Rocket.Chat is the world's largest open source communications platform. Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners, customers, communities, and even platforms without compromises on data ownership, customizations or integrations. Tens of millions of users in over 150 countries and organizations such as Deutsche Bahn, The US Navy, and Credit Suisse trust Rocket.Chat every day to keep their communications completely private and secure.