Teams | Collaboration | Customer Service | Project Management

Customer Experience Trends 2023 - Conversational experiences Customers want fluid, natural conversational experiences in which they are in control – they can choose where the conversation goes across channels as well as when the conversation pauses and resumes. Businesses are building a more fluid CX, especially as a majority of consumers would spend more with companies that allow them to start a conversation on one channel and pick it up on another – without needing to repeat themselves.

In this video, we look closely at some of the biggest obstacles companies face when transitioning to a 4-day work week. Emails, meetings, chats, and notifications interrupt our flow state. We must gear towards more effective communication for a 4-day work week to actually work. It is a critical factor in driving productivity. With the 4-day week, it's essential to streamline communication to maximize the 32 hours we have each week.

Automate InvGate ticketing, user management, access provisioning, and more with chatbot for InvGate. Use workativ’s chatbot builder to add, remove, or optimize new topics for the InvGate chatbot easily based on your requirement. Use our no-code canvas to create engaging employee experiences faster in minutes. Go digital with a chatbot to deliver employee support – faster, smarter, and easier. Deploy the InvGate chatbot on your Slack, Teams, or a Chat Widget in a few clicks.

Welcome to the February edition of What's New in Asana! This month we’re sharing some new ways to get consistent results through automated workflows and processes. First, automate workflows that rely on subtasks. Now select an option to run a rule on both tasks and subtasks. And you can now see subtasks in the Timeline view to help you visualize complex projects with dependent workstreams. Next, you’ll find new ways to automate work across your tools. Explore new rules integrations with Google Calendar, Dropbox, Box, and OneDrive.

Customer Experience Trends 2023: Customers are more comfortable interacting with AI and now expect near-perfect interactions in their support experience. Given this adoption of the technology and breadth of AI use cases for CX, we will see more companies this year extend the power of AI across the entire customer journey – specifically, beyond reactive service and into proactive and preventative service. As the report shows, 72% of businesses say expanding AI across CX will be a main priority in 2023.

Get the latest Jira Work Management updates in our Monthly Minute. Now you can add shared release dates from Jira Software to your calendars and share to Slack in a click. Plus, see what’s coming soon! Stay tuned for customizable shortcuts in your projects. Jira Work Management makes it easy for business teams to collaborate, align, and deliver work, all in one place.

In today's fast-paced world, remote work is becoming increasingly popular. But why is that? In this video, we will discuss 5 reasons remote work is so popular. From increased flexibility to lower costs, there are many benefits to this new way of working. Whether you're an employer looking to implement remote work or an employee considering it, this video is a must-watch. So sit back, relax, and learn why remote work is the future of work.

Chill coding stream where we will sit down and build out cool notification templates with our brand new AI-Powered Content Generator and interrogate the engineers behind this new feature.

Customer Experience Trends 2023: Customers are more comfortable interacting with AI and now expect near-perfect interactions in their support experience. Given this adoption of the technology and breadth of AI use cases for CX, we will see more companies this year extend the power of AI across the entire customer journey – specifically, beyond reactive service and into proactive and preventative service. As the report shows, 72% of businesses say expanding AI across CX will be a main priority in 2023.