Teams | Collaboration | Customer Service | Project Management

Customers want a natural and fluid experience across every interaction with a brand, from bot to agent to sales rep. Gone are the days of “surprise and delight” – most customers don’t want to be wowed, they just expect service to work seamlessly. To achieve this level of efficiency, internal ownership of CX can no longer be confined to tight swim lanes and be viewed solely as a matter of reactive support. Leaders must continue to break down team barriers, integrate responsibilities, and foster collaboration within their organization.

The Time Worked tab on the Employee Page allows you to view data related to time spent on each task, average activity percentage, idle time, the date they first started the task, and more.

The Alerts Tab on the Employee Page allows you to easily view policy and rule violation data with severity levels, and investigate incidents accordingly with session recordings. You can screenshot incidents and customize reports to quickly share the most relevant data.

The Sessions Log on the Employee Page is where you'll view live or previous video sessions of user activity to quickly investigate incidents.

A help desk solution can help educational institutions keep up with these challenges and ensure smooth delivery of IT services. But how can that be achieved? And what should educational institutions look for when searching for a help desk for schools?

With the Session Player you can see user actions live as they’re happening, or playback after they’ve occurred with video-quality session recordings that can be used to review a security or compliance event, or used to analyze productivity behaviors.

The Employees Page is where you add new employees to the Teramind platform, update employee details, assign access levels, and edit their monitoring profile. Once employees are added to the system, you can make bulk edits across multiple employees at once, add them to departments for organization, and create custom reports to view the data you need most.

From the Employee Page, you can access that employee's Activity Logs, their Session Logs, view their Time Worked, and assign custom Alerts for that employee. All of these options can be found on tabs across the top navigation bar while on the Employee Page.

Looking for an easier way to track your time and productivity? Look no further than Time Card Calculator, the latest free tool from Workstatus. With Time Card, say goodbye to manual time entry and hello to hassle-free time tracking. Watch the complete video to understand how our new Tool Time Card can help you track your time and get more done in less time.

In this video, we'll create a server-size app (hosted on glitch.com), test it locally, and then upload it to our Zendesk instance.