Teams | Collaboration | Customer Service | Project Management

Is your agency drowning in a sea of missed deadlines and incomplete deliverables? Implementing a stronger project management strategy could be the missing link in your process. But winning at project management is easier said than done. That’s why many agencies are turning to project management software tools like Scoro to bring order to chaos and instill a new sense of operational clarity. Scoro is a powerful project management tool, but it isn’t right for every agency.

IT project management can be challenging, especially when managing multiple projects with different deadlines, budgets, and teams. As an IT company, you must ensure that your projects are completed on time, within budget, and to the client’s satisfaction. However, with so many moving parts, tracking everything manually can be challenging. This is where Professional Services Automation (PSA) software comes into play.

This year, organizations will spend trillions of dollars to bring innovative products to market. However, most leaders are dissatisfied with current ways of working and their company’s ability to support such innovation. Adopting tools that help teams align against strategy, deliver on customer needs, and engage workers will be critical to competing in the modern market.

Working remotely is like an elite club, everyone just wants to join in! Working from home has become so popular that sometimes it feels like it is the VIP room of workers! This popularity has increased since employees are constantly looking for better work-life balance and companies are realizing the cost savings of having a remote workforce. However, as good as it may sound, working remotely and managing a remote workforce comes with a couple of challenges.

Collaboration can drive stellar results. Here’s how to operationalize trust to make collaboration consistently successful—now and in the years ahead—even as the macroeconomic climate changes.

According to the Anatomy of Work Global Index, 79% of workers at collaborative organizations feel well-prepared to respond to challenges—four times higher than weak collaborators.

As a customer support professional, you understand that customer experience is one of the key components to a successful business. Because of this, you’re continuing to navigate through the ever changing landscape of customer service by implementing solutions that enhance the customer experience. Nowadays, one of the most prominent ways to revolutionize your customer support efforts is to offer multiple channels of communication for your customers to reach out to you, including live chat.

A good customer service strategy can be extremely rewarding in the age of soaring customer expectations. People love to publicly acknowledge when they’ve had a memorable customer service experience. On the other hand, poor customer service can make them forget all the good experiences your company has offered. Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers.

They say that your company’s success is only as good as the goals you set. But with so many goal frameworks available (think: S.M.A.R.T goals, KPIs, OKRs, etc.), selecting the right goal type can be challenging. In this guide, we will cover everything you need to know about OKRs–from what they are to the different departmental OKR examples that you can get inspired from. Let’s dive in.

Small updates, big impact — that’s April’s new feature round-up in a nutshell. We hope they’ll make your Miro workflows that much more seamless, especially if your job is to build new products and you’re looking to collaborate, run sprints, or ship a feature much faster. Read on to see how you can integrate Miro’s newest features, from Private Mode to Card Panels, into your workflow.