Teams | Collaboration | Customer Service | Project Management

Times of crisis can trigger innovation—if leaders can guide the perception of a crisis, and if leaders understand how each team member responds to them. Study Abstract — Although a crisis provides room for creativity, organizations often suffer from creativity deficits in such a situation. Indeed, threat-rigidity theory suggests that an employee-experienced crisis may hinder employee creativity.

When it comes to problem-solving, leaders are some of the best in the business. They have to be – their jobs depend on it! To succeed, leaders need to be able to identify and address issues quickly and efficiently. But problem-solving isn’t just a leadership skill. With the right approach, problem-solving can be taught and learned by anyone with the right attitude.

What is the first structure that you need to perfect before building any further? The foundation, of course! And when it comes to handling such projects, construction project management software is the foundation for success. Construction project management software helps with effective monitoring of the material, skilled and unskilled laborers, client expectations, employees, and deadlines.

As a spreadsheet tool for data entry, there's nothing wrong with a platform like Smartsheet. But if your agency needs a platform that can handle more than just Excel-style spreadsheets — or if you simply don't love digging through endless rows and columns to find the data you need — you'll probably want to look elsewhere. Where do you begin to narrow down the best Smartsheet alternatives for task management in 2023? We've got you covered with our top picks.

A good communication strategy glues a business together. A bad communication strategy can pull it apart. An effective manager is always looking for the best mediums of communication for their business, but workplace communication isn’t just a matter of keeping in touch. Truly effective communication strategies mean understanding that your team consists of individuals with unique personalities and different communication styles in the workplace.

Help desk leadership is always an ongoing topic. People can’t seem to feel they know enough about it, so they keep digging, looking for new ideas, perspectives, methods, or whatever can make them even better at their jobs. And don’t get us wrong; that’s exactly what you should be doing! And to help you with that, we discussed “Service and Leadership in 2023” in April’s Ticket Volume podcast live recording.

Whether your distributed workforce engages in real-time or asynchronous work—or both—research points to three systems that support it all. Study abstract: Collaboration is critical to organizations and difficult when work is distributed. Prior research has indicated that when individuals are distributed, organizations respond by structuring their work to decrease reciprocal interdependence, reduce the complexity of tasks that individuals perform, or accept moderate inefficiencies.

A guide to common work from home fails and how to address them.

Call center agents are often asked to do the impossible: Make every customer happy—while struggling with slow tech, increased workloads, stress, and burnout. Thankfully, many in the world of CX are discovering how to spell relief: AI. According to “The New CX Priorities,” a new industry report from Freshworks, CX leaders must treat customer support as a strategic function with far-reaching impact across the organization.

What is an intranet? It’s a powerful tool used within organizations to facilitate, support and improve internal communication and collaboration. But it goes well beyond that, and you’ll want to take inventory of your intranet’s capabilties to ensure its offering everything it can be!