Teams | Collaboration | Customer Service | Project Management

In this article, we’ll share a high-level overview of how Buddy Punch (our simple time clock software) works.

Are you looking for ways to increase your work productivity? If so, you may want to try time blocking. Time blocking is a scheduling format that helps boost productivity through focused work done in specific blocks of time. Time blocking is a strategy that involves dedicating specific blocks of time to multiple tasks. By doing this, you can ensure that you are getting the most out of your time.

From Gmail to Google Cloud and Google Chat to Google Meet, Google Workspace (formerly known as G Suite) offers a wide range of apps for smooth communication and collaboration. Since most individuals and companies use these tools, monitoring the time spent on G Suite apps gives you detailed insights into time management and productivity. However, Google Workspace doesn’t have a native time tracking app — you’ll have to use third-party apps for G Suite time tracking.

Here's the science behind how using task-management, execution orientated tools like Jira impacts your ability to ideate, plan, and work effectively as a product manager.

Whether it’s Microsoft Excel or Google Sheets, most businesses use spreadsheet tools. In fact, if you're a small to medium sized business (SME), it’s likely that spreadsheets are your main way of tracking sales performance. However, there is one huge downside to both Excel and Google Sheets – data visualization. When it comes to visualizing your KPIs, spreadsheets are not a great tool for helping people quickly and easily understand what’s going on.

In this article we’ll explore why many Customer Service teams are turning to IQS (Internal Quality Score) as their North Star metric to guide their customer service quality. Fantastic customer service quality occurs when customer wants are met and surpassed through support interactions. But the ‘customer wants’ box is a difficult one to tick.

“What are you working on?” Wait, what happened with our budget? Why’s this late again?” Sound familiar? Most of the time, poor planning is the root of your project management headaches. But if you stick to a work plan, the status of your projects doesn’t have to be a wild guess. This is especially true when you’re juggling multiple, long-term projects with a bunch of different stakeholders. Thing is, poor planning still ranks among the top challenges of PMs today.

Use these classic team structures to inspire, troubleshoot, and build alignment.

The EU’s next discussion on the Digital Markets Act (DMA) will take place soon and interoperability for online communications (messaging apps, collaboration tools and social media platforms) will be at the heart of it. Interoperability was one of the key features of the DMA when it was first advertised, as it’s completely aligned with the fundamental goals of the act.

Efficient customer support plays a crucial role in your business’s overall growth and continuity. It starts with communicating with your customers using the right tools and platforms. With the increased technological trends today, you can easily reach out to your customers using live help chat software. This tool helps you stay connected with your customers and remain ahead of the game no matter the competition within your niche.