Teams | Collaboration | Customer Service | Project Management

Nowadays, everyone is wondering about what the future workplace will look like. The millennial generation is taking over the global workforce, and their preferences are giving birth to new trends. Remote work is becoming more relevant by the day in the business world. People who work remotely have the option of working from home or another place of their choice. However, work from home no longer appeals to everyone.

It’s Friday afternoon and we are ready to hit the road and start our weekend getaway. Our last Zoom call is here and we are done for the day (or week)! Let the party begin! And all of a sudden, the screen freezes, the voices start to glitch, the internet crashes, and all hell breaks loose. We aren’t going anywhere anytime soon… Have you ever been in a situation like this before? Feeling so exhausted with all of these tiresome virtual calls all day long.

Improving your company’s customer experience score by just 10% can boost revenue by more than $1 billion. In fact, simply improving your Customer Effort Score, also known as CES, can have a long-lasting impact on customer loyalty. A study by Gartner found that notably, 96% who had high-effort experiences reported being disloyal, compared to only 9% of customers with a low-effort experience.

In a world of distributed and hybrid work, it’s more important than ever for organizations to create seamless workflows that empower collaboration and enhance cross-functional visibility. That’s why we launched Asana Partners, a single platform for distributed work that connects over 200 essential application partners.

We don’t need to tell you that how we work has totally changed over the last year. More than ever, teams have had to adapt to a new normal and learn how to achieve real-time collaboration without actually being together. With companies going (and staying) remote, it’s more important than ever to implement real-time collaboration tools and create spaces to help your team communicate effectively.

Providing exceptional customer service is paramount to building brand loyalty—it’s not enough to just have a great product or service. According to the Zendesk Customer Experience Trends Report, roughly 50 percent of customers would switch to a competitor after just one bad experience. On the flip side, 75 percent are willing to spend more money on a brand that provides a positive experience.

Analyst firm, Gartner, released a new report on Modern Intranet Top Practices where analyst Gene Phifer outlines the three key strategies that can make or break a modern intranet. Many intranets fail, even if they are built-in with the most complex features. In fact, Simpplr’s report revealed that the top three reasons for intranet failure were process-related. According to the Gartner report, “Governance, processes and deployment strategies can make or break your next generation intranet.

A team’s success depends on the collaborative mindset of each individual, coupled with the effectiveness of their processes. As companies grow, processes become more complex and intricate, calling for more effective means of collaboration. We know that collaboration is essential for effective business operations and employee productivity, regardless of company size or industry.

A few months ago it was time for the periodic service of my car. Now I have to say that my car could use a ride through the car wash. A few days before the scheduled servicing, I actually wanted to wash it. Then I thought back to the previous two times my car had received service. Each time I got it back cleaned and washed. “Nice! they’ll wash it at the garage anyway. ” I thought and I decided to skip the car wash. A few days later I was at the garage to pick up my car.