Teams | Collaboration | Customer Service | Project Management

If you want to design optimal user experiences, you can’t skip UX research. It provides insight into what users want and need and how they use your product, which ultimately leads to more satisfied customers. Many companies are adopting a user-first approach to product design. But effective UX research can’t be done in a silo — it requires cross-functional collaboration and engagement from stakeholders throughout your organization.

Our research shows that low productivity, tracking progress against goals, and collaboration are top concerns for executives. And that how teams work together is more important than where they work.

Although we’re eager to move past the COVID-19 pandemic, it’s impossible to separate the events of the last few years from the rapid rise in employee monitoring software adoption. As companies worldwide suddenly and unexpectedly found themselves working remotely, employee monitoring software became a way to manage the transition. Companies wanted to ensure their people were working when they were supposed to be working.

Do you know the signs of bad leadership? At their worst, bad leaders create toxic environments that hurt employee morale, stunt innovation, decrease performance, and can even lead to business failure. But when even one bad leadership trait rears its ugly head, the impact can rattle many areas of the organization. Thankfully, good leadership is a muscle you can develop and strengthen.

Communication is a powerful lever for building understanding, trust, and collaboration among individuals from different backgrounds.

Good communication skills are NOT the same as people’s skills. Sometimes, these two types of skills don’t go hand in hand. An employee might be able to express their ideas and opinions clearly and properly but still fail to form connections with colleagues. No matter how brilliant this employee might be, the lack of interpersonal skills can stunt their growth. Worse, failure to communicate within the workplace can also impact business growth and may cause imposter syndrome among employees.

Imagine you’re at a bookstore and trying to find a book by your favorite author. If you can’t find it, you would start thinking, is it out of stock? Or is it located somewhere else? You wouldn’t want to go write an email or make a phone call and wait endlessly for a response as it is a very simple, basic question. You might lose interest in the purchase and discard the process. This is what happens when customers don’t get quick responses in eCommerce stores.

When managing a business, attracting and retaining top talent is crucial. Strategies abound, from competitive salaries to corporate culture, yet one facet often overlooked is employee benefits. More than just the basics such as health insurance or retirement plans, it's the added perks that can set your company apart. But you might wonder - which are truly worth the investment? Read on as we dive into exploring different perks your company could offer employees that are indeed worth the cost.