Teams | Collaboration | Customer Service | Project Management

Hi all, Back in April 2020 I published a surprisingly popular guide of how to self-host a basic Matrix instance on Debian using Riot (as Element was called back then!), Synapse and Jitsi.

Where is digital employee experience (DEX) headed in 2025? Andrew Hewitt, Principal Analyst at Forrester, shares some very interesting themes in his recent blog post, “The Great DEX-pansion Of 2025.” Andrew takes a look at the evolving landscape of digital employee experience and predicts significant changes ahead.

Of course, not all days can be the same. You are a human, not a machine. But if you find yourself saying “The to-do list keeps getting longer” more than “I had a very productive day at work”, then you have landed on the right page. This blog is for everyone — managers, employees, and founders who want to get hold of their day and not get led by the tasks.

The shift to remote and hybrid work has brought new challenges to the modern workplace. Companies often have to use multiple collaboration software tools and complex systems daily. To put this into perspective, research by Asana's Anatomy of Work Index in 2022 found that employees can spend up to 58% of their time on “work about work,” which includes switching between apps. It’s no wonder that 89% of IT professionals say "bloated technology" wastes significant time.

Nobody likes feeling micromanaged: it's stifling, and frankly, it rarely inspires anyone to do their best work. But there's no doubt that employees work more efficiently when there's some structure and accountability, and remote work still needs to change that. But without in-person oversight, how can you foster productivity without falling into micromanagement? With time-tracking tools, of course.

We are thrilled to announce that Miro has been named as a Leader in the IDC MarketScape: Team Collaboration Applications 2024 Vendor Assessment (doc, November 2024). The IDC MarketScape is the premier vendor assessment tool in the information and communication technology industry.

Just announced, the IDC MarketScape: Worldwide Team Collaboration Applications 2024 Vendor Assessment (doc, October 2024) recognizes Slack as a Leader. “Slack enables an ease of channel-centric collaboration across different modalities in a way that few products can,” said Wayne Kurtzman, IDC Research Vice President of Collaboration and Communities.

Yohan Lobo, Senior Manager, Industry Solutions, M-Files, has been featured in Global Data to discuss how Artificial intelligence (AI) has emerged as a crucial enabler of such transformation in the financial sector. Read the full article on How AI is transforming customer services in the financial industry - GlobalData. "Data and trust are at the heart of delivering efficient services and contributing to business longevity; however, inconsistent customer service can erode this progress.