The pandemic dealt some heavy blows to the retail industry. Lockdowns, short tempers and supply chain issues were just a few of the challenges that business owners have faced over the past three years. But retailers who got creative – and engaged with their customers in new and innovative ways – surged past the competition. Learn how to boost your retail CX with Zendesk and AWS.
Gain comprehensive insights into call center agent utilization - from calculating this crucial metric to understanding its importance for efficient workforce management. Learn how to set realistic utilization goals and explore how tools like TechSee, Glance, and Insightful's best monitoring software pc tools can help optimize agent utilization for improved productivity and business growth.
This comprehensive guide explores the top six customer service training software platforms of 2023, their unique features, and how they can help your team enhance their problem-solving skills, professionalism, and understanding of your business. Discover how software to monitor remote work like Insightful can assist in identifying training needs and evaluating training effectiveness.
In today's ever-changing digital landscape, communication methods have experienced a significant shift. While businesses have embraced digital communication platforms for building faster, agile connections with customers, governments have adapted considerably slower. Stringent regulations pertaining to data protection and a lack of funding have also made the digital transition difficult.
As we find ourselves in today’s dynamic and constantly evolving digital work landscape, we must go beyond conventional surveys to accurately capture employee sentiment. Companies relying on outdated methods are left clueless and struggle to address problems that are unclear. This makes them hard to address and nearly impossible to resolve.
It’s been a little over a year since we launched Miro’s Developer Platform 2.0, and what a year it’s been! We’ve done a lot in this time — from bringing the vision of a brand new platform from Beta to GA, to introducing dozens of new features and capabilities. What better time to look back on all that’s been accomplished than our one-year platform anniversary? 😎
Transactional emails are an integral part of today's digital experiences, playing a significant role in user interaction and engagement. They are automated emails, tailored to each user, triggered by specific user actions or behaviors within a product or platform.
In mobile development, push notifications are vital to support the full UX of the app and to sustain user engagement. However, integrating push notifications into your app can be a complex chore, involving a multitude of tools, APIs, token management, and more. This is precisely the puzzle that Courier, a notification platform and API, can help you solve.
Welcome back to the fourth installment in our ten-part series covering The Complete Guide to Customer Service Transformation. We’ve established the financial implications of Service Optimization, and now we’ll explore how to engage your organization’s leadership and inspire your teams to share in this vision. Regardless of your position within an enterprise, securing the support of your team, colleagues, and leadership is crucial to the success of your initiative.
During Freshworks’ Q2 ’23 Launch Event on June 22, we unveiled new product features that can bring the power of generative AI to businesses of any size. Access to AI is necessary for these new tools to have lasting business impact. The market for generative AI is expected to reach $36 billion by 2028, a tenfold jump in five years. “AI is just not a buzzword anymore,” Freshworks founder and CEO Girish Mathrubootham explained to Diginomica.
