Teams | Collaboration | Customer Service | Project Management

teamwork

10 Best Project Management Tools For Remote Teams In 2026

Apr 29, 2026 By Ben Brigden In Teamwork
I've worked in a number of remote teams over the years. The single biggest mistake I've seen? Teams picking tools built for co-located offices and then wondering why things kept slipping. Remote project management has real, specific demands. McKinsey research confirms that hybrid and remote arrangements are now a permanent fixture for knowledge workers. The tool has to carry some of the coordination weight that a shared office naturally handles.
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teamwork

Portfolio Management Solutions: How To Pick The Right One For Your Team

Apr 29, 2026 By Ben Brigden In Teamwork
Before I joined Teamwork.com, I managed client delivery for agency firms. Back then, "portfolio visibility" meant a color-coded spreadsheet that was outdated before the Monday standup finished. The truth is, most teams don't go looking for portfolio management solutions because everything's working. They go looking because something broke.
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View AI agent conversations as tickets in Agent Workspace | Zendesk demo video

Apr 29, 2026 By Zendesk In Zendesk
Give your team full visibility into AI-powered conversations within Agent Workspace and Support. Previously, AI agent conversations were only briefly visible in Admin Center. Now, every AI conversation becomes a ticket at the start, visible in Agent Workspace. In this video, we'll show you how to surface these tickets, create filtered views, and explore how these tickets give you deeper insight into your automated resolutions. Ideal for teams scaling support with AI.
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workativ

HR Chatbot Implementation Challenges and Solutions

Apr 28, 2026 By Deepa Majumder In Workativ
Rushed AI deployments are starting to do the opposite of what they promise. Instead of improving service, they are eroding trust. According to Forrester, a significant share of brands risk damaging customer relationships through poorly designed self-service AI experiences. At the same time, McKinsey & Company highlights a different but related issue: most organizations are still stuck in pilot mode, unable to scale AI into real business value.
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Connecting Strategy to Delivery: How Government Agencies Use Asana for Strategic Planning

Apr 28, 2026 By Asana In Asana
Every year, government agencies set ambitious strategic plans, but executing them across departments, programs, and funding cycles can be a challenge. Learn how Asana helps leaders connect strategy to execution in one secure platform powered by human and AI collaboration. Chapters: Resources.
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Intent quality recommendations: Improve performance with in-product guidance | What's New

Apr 28, 2026 By Zendesk In Zendesk
Continuously improve intent performance with clear, in-product guidance. Intent quality recommendations in Intelligent Triage surface signals that help you spot weaknesses, low-confidence predictions, overlapping definitions, and other issues affecting accuracy. Review qualitative insights, understand why predictions may be underperforming, and take guided action directly in context—so your routing and automations stay reliable as your business grows.
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luware

Multi-Platform Compliance Recording in Regulated Industries: What Firms Must Get Right

Apr 28, 2026 By Dale Cross In Luware
With most regulated firms running two or three separate recording solutions, they are falling short of audit-ready multi-platform compliance recording. Each of their solutions is tied to different telephony platforms, archives, and retention configurations. Each has their own interface and search logic. This puts them at risk of undiscovered recording gaps that surface only during audits.
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